Hotel Assistant General Manager

Lodging Dynamics • Anaheim, CA

9d • Onsite

About The Position

Life as an AGM: Oversee daily operations within the hotel, managing and leading all departments. Ensures orientations for new team members are thorough and completed in a timely fashion. Ensures all team members meet or exceed all hospitality requirements. Leads specific teams while assisting with meeting or exceeding property goals including optimal guest satisfaction. Interview, hire, train, performance evaluations, resolve problems, provide open communication and enforce progressive discipline when required. Train, direct the work of, resolve issues/problems of the Front Desk and Food and Beverage team members to ensure a quality operation. Contact the appropriate individual or department as necessary to resolve guest calls, requests or problems.

Requirements

• 2-year or 4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• A minimum of 3 years hotel management experience in guest services, front desk, or related hotel professional area
• Excellent interpersonal skills including excellent verbal and written communication skills
• Ability to take on leadership roles
• Must be proactive, highly skilled at multitasking and good at conflict resolution
• Must work well in team environment and present a professional demeanor

Responsibilities

• Oversee daily operations within the hotel, managing and leading all departments.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
• Ensures all team members meet or exceed all hospitality requirements.
• Leads specific teams while assisting with meeting or exceeding property goals including optimal guest satisfaction.
• Interview, hire, train, performance evaluations, resolve problems, provide open communication and enforce progressive discipline when required.
• Train, direct the work of, resolve issues/problems of the Front Desk and Food and Beverage team members to ensure a quality operation.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests or problems.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Other supplemental benefits
• Leadership development program and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree