Hotel Assistant Front Office Manager - FULL TIME - The Guest House at Graceland

The Guest House at Graceland•Memphis, TN

10d•Onsite

About The Position

This is a full-time position located in the Operations Department at The Guest House at Graceland with variable/flexible working hours to include weekends, holidays and overtime as required. Benefits will be offered after successful completion of a sixty (60) day introductory period. This is a promotional opportunity and is an internal/external recruitment.

Requirements

Excellent communication and interpersonal skills are essential including but not limited to written, verbal both in person and over the telephone
Proficiency in Microsoft Office Suite required
Ability to prioritize and work with minimum supervision
Ability to maintain accuracy, quality and effectiveness under pressure and with competing deadlines, numerous interruptions and conflicting demands
Knowledge of the city of Memphis and local and regional attractions helpful
Organizational skills to prioritize and complete a wide variety of tasks in a timely manner
Capability to exercise tact and diplomacy during discussions with individuals who may be irate or upset
Ability to perceive and deal with sensitive issues and maintain confidentiality
Ability to deal successfully with a wide range of people
Previous guest service/front desk experience required
Must have an aptitude for supervisory responsibilities including performance appraisals, assigning tasks, motivating employees and encouraging employee development.

Nice To Haves

Previous supervisory experience is preferred.

Responsibilities

Assist the Front Office Manager with assigning tasks and department shift coverage as needed.
Field complaints and address guest concerns
Answer phone inquiries, direct calls and provide information.
Oversee and supervise PBX, Front Desk, Guest Services, and Bell Person staff.
Address complaints and requests with quality customer service skills
Train new employees.
Monitor front desk and ensure that employees comply with all security procedures for guests and visitors.
Create, organize, and maintain schedules for all employees in the department.
Ensure front desk is always covered.
Perform bookkeeping, reservations, and clerical duties.
Fill in for night auditor and other front desk positions as needed
Other duties as assigned.