Arctic Club Hotel - Hotel Ambassador

Oxford Suites & Hotels•Seattle, WA

3h•Onsite

About The Position

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you. The Hotel Ambassador serves as the primary contact for guests upon entry and exit of the hotel, ensuring a safe, comfortable, and well-managed environment while performing property walks and operational support. This role requires a dependable, detail-oriented individual capable of working independently while maintaining excellent guest service standards. They will coordinate and assist in all other departments as needed while upholding Oxford’s cleanliness and service standards. The Hotel Ambassador will have a guest forward focus ensuring that every guest has a stay that exceeds all expectations.

Requirements

Adaptability/Flexibility: Maintains focus and a positive attitude amidst change or under pressure
Company Character: Supports company vision and values
Customer Focus: Builds positive and fruitful customer relationships
Detail Orientation: Is accurate and methodical with details and/or numbers
Ethics Integrity Values: Ably builds trust and is widely trusted
Interpersonal Communication: Relates well with people verbally and in written form
Stress Management: Functions well under stress
Team Orientation: Works cooperatively with others, establishes rapport, and is organizationally sensitive
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Regular and reliable attendance

Nice To Haves

High School Diploma or GED preferred
Prior experience in customer service or hospitality is beneficial but not required
Familiarity with basic computer applications such as Microsoft Office is advantageous
Any previous experience in a front desk, reception, or related role is a plus but not mandatory

Responsibilities

Greet and assist all guests in a professional, courteous manner providing expert level recommendations
Outwardly present yourself as courteous and professional, by wearing a proper uniform and engaging with customers as needed
Assist with guest requests such as delivering items, providing directions, or addressing basic room concerns
Assist guests with luggage upon arrival and departure of the hotel
Coordinate and assist in all departments as needed to ensure a high level of guest satisfaction is achieved
Handle guest complaints, requests, and emergencies in accordance with hotel policies
Ensure front office and lobby areas remain orderly and presentable
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures
Be knowledgeable about and able to respond to emergency situations
Report any maintenance repairs needed immediately to their supervisor or General Manager
Conduct regular property walks (interior and exterior) to ensure guest comfort and safety
Observe and report all hotel safety issues, actively maintaining a safe distance and avoiding any actions that put your or the guest at risk
Ability to contact authorities as needed, being aware of and following hotel safety guidelines and procedures
Respond promptly to guest or staff emergencies and follow proper incident reporting protocols
Secure doors, exits, and restricted areas
Maintain knowledge of emergency procedures and assist in evacuations if needed
Ability to assist and supply coverage in all hotel departments as needed
Assist as needed in department operations in the absence of Guest Experience Representatives, Housekeeping Food and Beverage and Maintenance employees as needed
Maintain availability and knowledge to cover all front desk duties, covering shifts and all meal and rest breaks as needed
Report maintenance or safety issues to the General Manager or Maintenance team promptly
Provide support for early morning arrivals or departures to ensure smooth transitions between shifts
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Adhere to attendance policies and maintain regular availability for scheduled shifts
May participate in the drivers program or other hotel-related duties as assigned