Arctic Club Hotel - House Person

Oxford Suites & Hotels•Seattle, WA

3h•Onsite

About The Position

The House Person at one of Oxford’s Four-Diamond luxury or boutique-style hotels is responsible for maintaining Four-Diamond standards of cleanliness and organization throughout the hotel. This position supports the housekeeping and operations teams by ensuring all public spaces, hallways, and back-of-house areas are immaculate, well-stocked, and guest-ready at all times. The Houseperson also assists with delivering supplies, setting up for special events, and responding to guest requests to enhance the luxury guest experience. The House Person plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

Requirements

Supports company vision and values
Understands and meets the needs of customers
Is accurate and methodical when following processes and instructions
Demonstrates capability of performing physical work in a variety of conditions
Presents a professional and polished look
Exhibits self-awareness and self-control in pressure situations
Works cooperatively with others, assisting voluntarily
Does most important, guest-related work first
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance

Nice To Haves

High School Diploma or GED preferred
1+ years Hospitality / hotel work experience preferred

Responsibilities

Maintain pristine cleanliness throughout all indoor and outdoor public areas of the hotel, including lobbies, hallways, meeting rooms, restrooms, stairwells, elevators, the pool area, fitness center, business center, entrances, walkways, parking areas, and surrounding grounds
Perform routine dusting, vacuuming, mopping, and polishing to uphold Four-Diamond standards
Maintain outside areas by picking up trash, cleaning ashtrays, and policing the dumpster area
Stock and organize housekeeping closets and carts, ensuring efficiency for room attendants, may include taking supplies directly to room attendants
Empty room attendant carts of soiled linen and trash
Clean and remove spots from corridor walls and doors; polish and clean mirrors, room numbers on guest room doors, and elevator doors
Maintain the cleanliness of the hotel van and comply with all food safety, sanitation, safety standards, and security procedures
Report any maintenance repairs as needed
Perform all tasks in compliance with federal, state, and local food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures
Be knowledgeable about and able to respond to emergency situations
Report any maintenance repairs needed immediately to their supervisor or General Manager
Greet guests with warmth and hospitality, providing directions and expert-level recommendations when requested
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
Escort guests to rooms if requested, manage luggage, and deliver supplies, flowers, and packages
Transport guests using a company vehicle when necessary
Maintain hotel reader boards, stock the gift shop (if applicable), assist with meeting room setup, and communicate effectively with all hotel staff
Adhere to attendance policies and maintain regular availability for scheduled shifts
May participate in the drivers program or other hotel-related duties as assigned