Hot Shot Lead Dispatcher

Chicago Parts & Sound Enterprises (CPSE) • Brookfield, WI

6d • Hybrid

About The Position

The Lead Dispatcher is responsible for overseeing all daily dispatch operations to ensure timely, accurate, and cost-effective delivery of products to customers. This role manages dispatch staff, optimizes routes, monitors driver performance, and ensures compliance with safety and operational standards. The Lead Dispatcher plays a key role in improving efficiency, reducing costs, and ensuring exceptional customer service in alignment with company objectives.

Requirements

• High school diploma or equivalent
• Strong organizational and problem-solving skills in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to work flexible hours and weekends as needed
• Proficiency with dispatch or routing software and Microsoft Office applications
• Must obtain and maintain a DOT Medical Card and be willing to serve as a relief driver if our business needs demand it.
• Must be legally authorized to work in the United States.
• Employment is contingent upon successful completion of a pre-employment drug screen and background check, conducted post-offer and in compliance with applicable federal, state, and local laws.

Nice To Haves

• Bachelor’s degree in Business Administration, Logistics, or related field.
• 5+ years of dispatch, transportation, or logistics management experience, preferably in the automotive aftermarket or distribution industry.
• Previous experience in the automotive aftermarket industry
• Familiarity with DOT compliance and fleet management practices

Responsibilities

• Lead, supervise, and develop the dispatch team to ensure efficient scheduling and delivery operations.
• Oversee daily dispatch activities, including route planning, driver assignments, and load management.
• Monitor delivery schedules and address delays, route changes, or service issues in real time.
• Ensure compliance with all DOT, safety, and company policies.
• Collaborate with warehouse, transportation, and customer service teams to meet delivery commitments.
• Analyze performance metrics and implement improvements to optimize routes and reduce delivery costs.
• Train and mentor team members, fostering a high-performance culture.
• Maintain accurate records of delivery operations, incidents, and performance reports.
• Resolve escalated delivery or customer service issues.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance
• Flexible Spending Accounts
• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance
• Voluntary Life and AD&D Insurance
• Short-Term Disability (STD)
• Voluntary Benefits
• Paid Parental Leave
• Employee Assistance Program
• Employee Referral Program
• 401(k) with company match
• Paid time off (PTO), sick leave, and holidays
• Safety shoe reimbursement program
• Employee discount program for auto parts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED