Hot & Cold Sr. Technician
About The Position
Facilities Management, operating as a Tech24 Company, is a leading provider of commercial kitchen refrigeration and cooking equipment service in the Indianapolis, Indiana, and surrounding communities. The team specializes in maintaining and repairing commercial refrigeration and cooking systems, supporting critical kitchen environments where reliable equipment is essential to operations. Facilities Management has built its reputation on technical expertise, rapid response, and dependable service in high-demand markets. Their technicians are experienced in diagnosing, maintaining, and repairing complex commercial kitchen systems, ensuring reliability, compliance, and operational continuity for their customers. As part of the Facilities Management team and boarder Tech24 network, the Senior Commercial Hot & Cold Technician is responsible for driving a company vehicle to customer locations to diagnose, maintain, and repair a wide range of commercial cooking, refrigeration, and HVAC equipment. This role requires advanced troubleshooting skills, strong technical expertise, and the ability to work independently while delivering exceptional customer service. The ideal candidate is a seasoned technician with extensive experience servicing both hot-side and cold-side commercial equipment, capable of mentoring junior technicians, managing complex repairs, and ensuring customer satisfaction through timely and professional service.
Requirements
- Valid driver's license with an acceptable driving record.
- 5+ years of commercial hot-side and/or refrigeration service experience.
- Experience mentoring and supporting less experienced technicians.
- Strong diagnostic and troubleshooting skills across commercial foodservice and refrigeration equipment.
- Proven ability to work independently and manage service calls with minimal supervision.
- Excellent customer service and communication skills.
- Basic computer proficiency for service documentation and communication.
- Must possess standard industry hand tools.
- Ability to travel throughout the assigned service area.
- Ability to work occasional nights, weekends, and holidays as part of an on-call rotation.
- Strong mechanical aptitude and commitment to continuous learning.
Nice To Haves
- EPA Universal Certification preferred
Responsibilities
- Diagnose, troubleshoot, and repair commercial cooking equipment (ovens, fryers, steamers, griddles, warmers, etc.)
- Diagnose, troubleshoot and repair commercial refrigeration systems (walk-ins, reach-ins, prep tables, ice machines, etc.)
- Perform preventative maintenance to ensure safe efficient equipment operations
- Accurately document service calls, parts used, labor hours, and customer interactions in company system
- Clearly communicate repair status, recommendations, and timelines to customers
- Manage truck inventory to ensure proper parts and tools are stocked
- Respond to service calls in a timely and professional manner
- Represent the company with professionalism while delivering high-quality customer service
- Follow all safety regulations and company policies
- Participate in ongoing technical training and professional development opportunities
Benefits
- Weekly Pay
- Company vehicle, gas card, uniforms, and phone provided
- Generous paid time off
- Paid holidays
- Your birthday off
- Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
- Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
- Comprehensive Training Opportunities - Advance your skills through manufacturer certified programs, company training, or a blend of both
- 401(k) with company match and immediate vesting
- Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
