Hostperson, Hale Kai (Full Time)

AccorHotel•Kohala Coast, HI

64d•Onsite

About The Position

Hale Kai features made-to-order local favorites served from our island-style thatched-roof huts. Our lively oceanside restaurant and beach bar invites guests to kick off their flip-flops and share casual fare with family and friends over craft cocktails. Lunch under grass umbrellas or at loungers by the swimming pool. The menu covers all the favorites: nachos, avocado toast, fish tacos and our signature lobster fried rice.

Requirements

Ability to focus attention on guest needs, remaining calm and courteous at all times
Good reading, writing and oral proficiency in English language
Ability to work cohesively and collaboratively as part of a team
Detailed & service oriented with an eye for detail to be self-motivated and energetic.
Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)
Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Nice To Haves

Ability to speak other languages and basic understanding of local languages will be an advantage

Responsibilities

Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control.
Prepare appropriately for anticipated dining traffic by creating communication for servers & designating server section assignments.
Ensure guests receive warm welcome, timely service and a fond farewell using guest names to offer a personalized service
Maintain menus to ensure we always have an adequate clean supply
Ensure cleanliness & orderliness of host stand including surrounding work areas.
Control the flow of service in the dining outlet by seating guests in station rotation while maintaining the guest center reservation management system (Open Table)
Handle reservation inquiries, take incoming telephone calls, note special requests by guests and indicate special attention to VIP guests
Perform opening/closing side duties as assigned and set all tables according to standards and procedures
Assist other Food & Beverage outlets with their operations during peak times or when required
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Be well versed in hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel

Benefits

Premium preferred provider medical/drug/vision benefits at competitive prices
Employer paid coverage for group life and accidental insurance coverage ($7,500)
401(k)/retirement saving plan & matching program
11 paid holiday/personal days per year
10 days of paid vacation that begin accruing immediately
50% discounts at hotel restaurants
30% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Travel Program with employee discounts at Accor properties
Friends & Family rates (5,000+ hotels worldwide)
Complimentary meals in our employee dining facility