Hostperson - Red Plate - The Cosmopolitan

MGM Resorts International

3d • Onsite

About The Position

As a Hostperson for The Red Plate inside The Cosmopolitan, you'll set the vibe from the moment guests arrive. You'll be responsible for creating a warm, welcoming, and memorable first impression by greeting guests in a friendly, timely, and professional manner. You'll help maintain an organized, clean, and fully stocked environment while serving as a key connection between guests and the restaurant team. Working closely with Food Servers, Bus Persons, and Food Runners, you'll help ensure seamless service and exceptional guest experiences.

Requirements

• Work varied shifts, to include weekends and holidays required
• Excellent customer service skills and interpersonal skills
• Ability to take initiative and exhibit flexibility

Nice To Haves

• Experience working in a similar resort setting preferred
• Experience with SevenRooms system preferred

Responsibilities

• Communicate with Restaurant Reservations regarding special orders, cake orders, special requests – responsible for conveying all such information to management
• Maintain knowledge of scheduled daily activities and in‐house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
• Greet guests promptly as they enter the restaurant
• Answer phones, keep accurate count of reservations and handle reservation book
• Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
• Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
• Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas; shut down podium and forward phones to voice‐loop at end of shift
• Perform other job‐related duties as requested

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed