Hostperson - Catch - Aria

MGM Resorts International

2d • Onsite

About The Position

As a Hostperson for Catch at Aria, you will be responsible for representing our vibrant, high-energy brand as the first point of contact, warmly greeting and seating guests while seamlessly assisting the service staff with guest contact, table assignments, and dining flow. By understanding our guests' unique stories and needs in our dynamic, see-and-be-seen dining room, you will set the stage for an extraordinary culinary experience and create unforgettable WOW memories, ensuring all duties are flawlessly executed in accordance with Aria’s premier hospitality standards and departmental procedures.

Requirements

• High School Diploma, GED or equivalent required
• Must be 18 years or older
• Work varied shifts, to include weekends and holidays
• 1+ Years of prior relevant experience as a host person in fine-dining restaurant or similar customer service required

Responsibilities

• Provides extraordinary service consistent with luxury brand standards and S.H.O.W. Service Basics
• Maintain number of posting and post sharing requirements weekly
• Posting and engaging (liking and commenting) with the venue's social media posts, as well as engaging with review sites, such as Yelp
• Actively use social media to engage the guest in an immersive and interactive experience
• Greets and seats guests in a gracious manner and distributes business among Gourmet Food Servers equally and as fairly as possible
• Monitors guests that are seated, and immediately respond to guest’s needs or request of first contact
• Assists in accepting reservations, if applicable; answers phone in a hospitable manner and confirms with the manager if large parties can be accommodated
• Represent the brand of the venue by posing in pictures for social media and marketing campaigns and promotional events on property and in public venues
• Checks on the billing status of the casino, room, bill back, and coupon and comp numbers to assist in closing of checks
• Maintains complete knowledge of the entire menu and proper food handling presentation and service
• Arranges the opening reports, floor plan, and checks
• Prints and changes out all menus nightly
• Maintains the proper supplies for the hostess stand and podium; cleans and/or dusts host stand and podium
• Maintains and makes copies and stocks host/hostess folder
• Cleans and maintains all food and beverage menus
• Assists service staff in their tasks as it relates to billing, guest requests or guest information
• Works with the management team to coordinate break scheduling for service staff while ensuring adequate floor coverage
• Maintains pleasant posture, movement, gestures and walking in line with fashion standards and trends as deemed by management
• Consistently maintains a well-groomed appearance and hygiene in accordance with Company standards and the brand of the venue
• Anticipate guest needs and provide service to each guest quickly and accurately; advises the manager of any guest complaints

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED