Hostess - PT Evenings- Sienna

St. Luke's University Health Network•Coaldale, PA

3d•Onsite

About The Position

The Host/Hostess is responsible for preparing, delivering and picking up trays for patients; communicating pertinent information regarding menu preferences; delivering nourishments; taking inventory of floor supplies and re-supplying them to a par level. Works with the patient and patient’s family, nursing, and food service support to maximize patient meal satisfaction. Practices exceptional customer service at all times. Serves as a primary liaison between patients and food service operations. Hostess shifts vary, will train on 6:30-3, 9:30-6 and 6-2pm. 3-8pm. Master schedule will work day and evening shift. Cross trained in cold production 6:30-3pm and other areas as needed.

Requirements

Must be able to communicate effectively in English.

Nice To Haves

Customer service and/or food service experience preferred, but not necessary.
High School graduate or equivalent preferred.

Responsibilities

Assists patient with verbal patient meal selections in accordance with current nutrition care order.
Communicates effectively and clearly.
Communicates food preferences from patient to food service department to ensure highest patient satisfaction with meal service.
Communicates frequently with the patient care team for any patient who is problematic, in isolation, or incapable of menu completion to grow insight into known preferences or family requests.
Answers patient calls in a prompt, courteous manner, and processes requests in accordance with patient’s nutritional care order.
Performs minor food preparation and portioning tasks in accordance with departmental policy.
Demonstrates comprehensive understanding and proficiency of Vision-Meals Your Way computerized ordering system.
Demonstrates ability to utilize EPIC for the purpose of viewing and printing reports and to initiate downtime procedures.
Demonstrates and shares basic diet information with patients. Refers dietitian to address further education or concerns.
Demonstrates knowledge of all diets and alternate meal options.
Transports patient trays.