GUEST SERVICES-OCEAN PRIME PHOENIX

Cameron Mitchell Restaurants•Phoenix, AZ

1d•Onsite

About The Position

Ocean Prime is seeking a HOST to join our team! Our mission is to deliver genuine hospitality. The Guest Services role is responsible for creating a positive first impression and making guests feel welcome, both on the phone and in person. This role controls the seating of guests in the dining room to ensure quality of service, guest satisfaction, and to maximize sales opportunities.

Requirements

A genuine approach to hospitality
Individuals who exemplify leadership, kindness, and positivity
“Yes is the Answer!” Mentality
Those who value teamwork, family, and community

Responsibilities

Reports to work on time as indicated on the work schedule. Uniform meets restaurant requirements and is maintained and cleaned.
Practices positive personal hygiene and cleanliness habits during all work shifts.
Exemplifies hospitality standards.
Answers guests' questions about the restaurant.
Handles requests and complaints with guest satisfaction as the priority.
Cooperates with management and co-workers to assist others with duties, if needed.
Communicates suggestions for improvement in a positive fashion.
Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant.
Reports potentially unsafe conditions and uses materials and equipment properly.
Knows emergency procedures in the restaurants.
Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook.
All newly hired associates will be subject to E-Verify Employment Eligibility Verification.