Host

Kennedy's Restaurant & Market•Marlborough, MA

10d•Onsite

About The Position

As a Host, you’ll be the first point of contact for our guests, setting the tone for their dining experience. You’ll greet guests with a warm welcome, manage reservations and large parties, assign tables and ensure a smooth flow of seating during busy periods. Your role is essential to creating an organized and efficient service environment while maintaining a positive, friendly attitude.

Requirements

Strong verbal communication skills and a friendly, approachable demeanor.
Ability to manage reservations and seating arrangements efficiently in a fast-paced environment.
A welcoming, positive attitude with a desire to provide excellent service to every guest.
Ability to manage multiple tasks at once, including greeting guests, answering phones, and managing waitlists.
Ability to work collaboratively with servers, managers, and kitchen staff to ensure a smooth guest experience.
Must be able to stand for long periods and occasionally assist with light lifting (up to 40lbs).

Responsibilities

Greet and Seat Guests: Welcome guests warmly and guide them to their tables in a friendly, efficient manner.
Manage Reservations: Answer the phone, manage reservations, and coordinate seating arrangements to maximize restaurant flow and minimize wait times.
Maintain Waitlists: Track guest wait times, manage the waitlist, and communicate with servers to ensure timely seating.
Ensure Guest Satisfaction: Be attentive to guests' needs and inquiries and address any concerns promptly to ensure a positive experience.
Monitor Dining Room: Keep an eye on the dining room to ensure a smooth guest flow, and alert management or service staff if any tables need attention.
Assist with Table Settings: Assist with setting up tables and ensuring all necessary items (menus, utensils, etc.) are available for guests.
Maintain Cleanliness: Keep the host stand and entrance area clean and organized, creating a welcoming first impression. This includes supporting the wait and bus staff clean tables when needed.
Coordinate with Servers and Management: Communicate guest preferences or special requests to servers and management to ensure a seamless dining experience.
Uphold Standards: Help maintain a professional and welcoming atmosphere by following all restaurant policies and procedures.