Host - Soho House Austin

Soho House & Co. • Austin, TX

2d • Onsite

About The Position

The role of a Host at Soho House is crucial as they are one of the first points of contact for members, guests, and staff before their dining experience. The Host is responsible for greeting guests, managing all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). This role requires acute organizational and people skills to promote a positive experience from arrival to departure. Responsibilities also include providing excellent service to all guests, members, and staff through friendliness, professionalism, and organizational efficiency. A successful Host may also be responsible for training other reception team members on processes and service standards. As an experienced Host, you are required to master the phone system, possess a warm and friendly disposition, ensure all anticipated covers are accounted for during service, and ensure tables are ready for reservations upon arrival.

Requirements

• Minimum of 3+ years’ experience in a similar role.
• Must have OpenTable and MICROS experience
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Responsibilities

• Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
• Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
• Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
• Punctuating all calls and interactions with friendliness, accuracy, and discretion
• Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
• Influence a fun and positive atmosphere by being approachable and professional
• Performs other duties as assigned by supervisor/manager

Benefits

• Medical
• Dental
• Vision
• Retirement fund with a 2% match
• Sick days
• Vacation days
• Training to develop technical and managerial skills
• Career progression domestically or internationally
• Managerial or technical advancement
• Mentoring
• Apprenticeship
• Local outreach opportunities
• Sustainability initiatives
• Extensive range of internally and externally run courses
• Access to monthly calendars for trips, trainings, and events
• Access to monthly team events (fitness sessions, cinema screenings, art classes)
• Substantial meal free of charge while on duty

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed