Host - Theodosia

EOS•Kitty Hawk, NC

40d•Onsite

About The Position

The Host position at Theodosia, the signature dining experience at Sanderling Resort in Duck, North Carolina, is responsible for creating a warm and professional first impression for all guests. This role involves managing reservations, greeting and seating guests, and supporting efficient dining room flow in alignment with EOS Hospitality and Sanderling Resort standards. Theodosia celebrates regional ingredients, seasonality, and sophisticated yet welcoming service, and the Host is crucial in delivering exceptional hospitality from arrival to departure.

Requirements

Ability to remain standing for up to 8–10 hours.
Ability to move quickly in a fast-paced environment.
Ability to remain calm and professional during high-volume service periods.
Ability to communicate clearly and effectively with guests and team members.
Ability to read, write, speak, and understand basic English.
Ability to operate reservation and computer systems accurately.
Ability to complete a satisfactory background check.
Ability to work flexible hours based on business needs including evenings, weekends, and holidays.
Previous host or customer service experience preferred.
Strong communication and organizational skills.
Ability to multitask and manage guest flow effectively.
Professional appearance and demeanor.
Strong hospitality mindset and guest-first attitude.
Ability to remain composed under pressure.
Successful completion of satisfactory background check.
Available and willing to work flexible hours based on business needs including weekdays and weekends.

Responsibilities

Greet all guests warmly and professionally upon arrival.
Manage reservations using the restaurant reservation system, ensuring accuracy of guest information, special requests, and notes.
Seat guests according to established floor plans and section rotations.
Communicate table status clearly with Servers and Supervisors.
Provide accurate wait times and manage guest expectations during peak periods.
Answer phone calls professionally and assist guests with reservations and general inquiries.
Maintain cleanliness and organization of host stand, lobby, and entrance areas.
Monitor dining room flow and communicate pacing updates to leadership.
Assist in managing walk-in guests during high-volume periods.
Maintain up-to-date knowledge of menus, hours of operation, and restaurant features.
Assist with menu distribution and collection when appropriate.
Support guest recovery efforts by escalating concerns to appropriate leadership.
Participate in daily pre-shift meetings to review reservations, VIP guests, and operational focuses.
Assist with opening and closing procedures including system setup, report review, and workstation organization.
Demonstrate teamwork by assisting other front-of-house team members as needed.
Understand and use safe work practices including Emergency Procedures and workplace safety standards.
Attend meetings and training sessions as required.
Comply with all policies outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform standards, anti-harassment policy, and workplace conduct.