Host

Talk of the Town Restaurant Group•Tampa, FL

41d•Onsite

About The Position

Oversee dining room operations by providing solution-oriented, positive, exemplary customer service. Will oversee operations within the dining room and at the hostess podium. Our mission is to provide our guests with a 5-star fine dining experience by offering friendly, efficient, professional dining service. We accomplish this through teamwork. Our goal is to anticipate needs (our guests’ and our co-workers’), communicate well, pitch in as needed, and share a positive experience with our co-workers and guests. Engage with guests and “empower every person to celebrate life at its best.” Daily demonstrate our values of attitude, integrity, and teamwork.

Requirements

Knowledge of dining operations.
Ability to provide high customer service levels in a fast-paced environment.
Effective communicator and collaborator.
Excellent telephone skills and professional manner.
Must possess math and problem-solving abilities.
Good computer skills.
Must be able to read, write and speak the English language.

Nice To Haves

Two years of fine dining experience preferred.

Responsibilities

Provide leadership and oversight of duties conducted by dining room servers and host/hostess, ensuring delivery of services in in alignment with Talk of The Town service standards.
Support dining management in the training of new team members relative to fine dining guidelines and dining concierge/reservation guidelines and etiquette.
Ensure cleanliness and proper opening/closing of the host stand.
Ensure team members are properly attired/uniformed.
Assigns servers to reservation floor plan.
Attends pre-meal meetings and assists during dinner service as needed.
Make reservations by phone and in person for dining and for to-go orders. Answer phone, check messages and return calls promptly.
Assures set up of special events.
Other duties as assigned.