Host

MRG•Shawnee, OK

12d•Onsite

About The Position

The Host position requires an individual who is friendly, outgoing, and possesses good communication skills. The ideal candidate is organized, able to think and act quickly and effectively, and maintains composure. This role requires the ability to see the big picture and understand the impact of the front door's operation on the entire restaurant. A strong sense of integrity, honesty, and pride in personal appearance is essential.

Requirements

Friendly, outgoing personality
Good communication skills
Organized
Ability to think and act quickly and effectively
Ability to maintain self-composure
Ability to see the big picture and understand operational impact
Pride in personal appearance
Strong sense of integrity and honesty
Ability to stand and exert fast-paced mobility for up to 8+ hours
Ability to speak clearly and listen attentively
Ability to carry up to 35lbs
Ability to speak, read, and understand the primary language of the work location
Ability to perform simple mathematical calculations
Enthusiastic demeanor
Knowledge of Guest Knowledge
Knowledge of Floor plan
Knowledge of Side work duties
Knowledge of Specials
Knowledge of Host standards
Knowledge of Applicant procedures
Knowledge of Front door standards
Knowledge of Menu knowledge
Knowledge of Door functions
Knowledge of Phone procedures
Knowledge of Seating rotation
Knowledge of Host Station standards

Responsibilities

Stand and exert fast-paced mobility through the dining room for periods of up to 8 or more hours.
Speak clearly and listen attentively to guests and other employees.
Carry silverware, dishes, and etc. up to 35lbs.
Speak, read, and understand the primary language of the work location.
Perform simple mathematical calculations.
Communicate effectively with guests.
Be enthusiastic and make guests feel appreciated through actions.
Select appropriate tables using the rotation system, considering special requests.
Escort guests to tables, providing menus and silverware, and wishing them a pleasant dining experience.
Point out point of sale as advertised on each table and inform guests of their server’s name.
Read the dining room for potential problem areas and attend to guest needs appropriately.
Manage a wait when necessary.
Work as a team with all personnel.
Consistently perform 20-minute restroom checks and customer counts, including open menu counts for the kitchen.
Treat all applicants as guests and inform a manager of their presence.
Maintain proper telephone etiquette and attend to callers' needs if authorized.
Inform management of large party accommodations.
Manage special seating requests consistent with table availability.
Assist with the duties of servers and server assistants as needed.
Perform other related duties as assigned by a manager.