PRN Host
About The Position
The Host is at the forefront of providing an exceptional member service experience and is an important member of the clinic team. The role assists members with checking in and helps them navigate their experience throughout the health center. Hosts need an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. Crossover Health is a national, team-based medical group focused on wellbeing and prevention. Its Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation, and other services, delivered in person, virtually, and through asynchronous messaging.
Requirements
- Bachelor’s degree or equivalent experience.
- One year of experience in a customer service position.
Nice To Haves
- Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.
- Excellent interpersonal skills and ability to work effectively in a highly collaborative care team environment.
- Proven organizational skills.
- High level of ownership, accountability, and initiative.
- Experience with multitasking, issue resolution, and conflict management.
- Experience in a health care service delivery environment.
- BLS (Basic Life Support) certification.
Responsibilities
- Welcome each member and handle interactions with hospitality and professionalism.
- Deliver quality service and outcomes.
- Accommodate special requests for member support when possible and promptly help resolve member questions.
- Assist with assigned projects and special provider or patient requests.
- Assist with member check-in, including understanding benefit eligibility files, check-in technology, and clinic workflows.
- Process transactions required to begin or complete visits.
- Use knowledge of employer-sponsored health insurance, including copays, co-insurance, and benefit-specific requirements, to support members.
- Answer calls, schedule appointments, respond to emails, and follow up on member needs.
- Collaborate with providers and staff to deliver a seamless, patient-centered care experience.
- Perform other duties as assigned.
Benefits
- Eligible for 401K.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
