Host

Boar's Head Resort•Charlottesville, VA

6d•Onsite

About The Position

Provide exceptional guest service by greeting, receiving and seating guests, handling telephone calls, taking reservations, satisfying guest needs and following Forbes Travel Guide and AAA Four Diamond Service Expectations.

Requirements

Previous customer service experience.
Excellent communication skills, both written and oral.
Strong organizational skills.
Ability to work under stress in a fast-paced environment.
Experience resolving guest problems calmly, using good judgment.
Ability to work weekends, holidays, evenings and special events when needed.
Ability to maintain professional attire and demeanor at all times.
All employees must learn and comply with all Resort safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features or equipment, machinery or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.

Nice To Haves

Previous experience working in a fine dining restaurant preferred.

Responsibilities

Greet, receive and seat guests.
Take dining reservations in the Open Table reservation system.
Answer telephone with in three rings with proper etiquette and obtain needed information.
Handle reservations for special events (i.e. Valentine's Day, Mother's Day, etc.)
Demonstrate understanding of Restaurant seating system.
Maintain Forbes Four Star Service Expectations during service and at all times.
Closely monitor guest dining experiences and report any issues to Restaurant Manager.
Follow department opening and closing procedures.
Maintain impeccable cleanliness standards around the host stand area.
Responsible and accountable for all equipment and materials handled.
Assist other team members when needed.
Maintain excellent appearance standards.
Contribute to overall resort team effort by completing additional duties as assigned.