Host-PT

Bass Pro Shops•Round Rock, TX

6d•Onsite

About The Position

The Host ensures all restaurant guests are greeted, made to feel welcome and seated in a friendly and courteous manner. This role supports a strong commitment to world-class customer service by greeting all restaurant patrons immediately upon their arrival, inquiring as to the number of guests in the party, and maintaining wait lists while communicating wait times. The Host assigns guests to server stations equitably, escorts guests to their stations with menus, and seats them accordingly. This position controls the guest volume at the restaurant entrance, attends to guests' needs while waiting to be seated, and answers customer inquiries about the menu, restaurant, and Bass Pro Shops. Additionally, the Host answers phones, books reservations, performs opening and closing side work, assists with pre-bussing and table setup, and acknowledges guests upon departure. Maintaining restrooms throughout the shift and performing other assigned duties are also part of the role.

Requirements

High school diploma/GED preferred.
Experience in and passion for consumer service.
Willingness to learn new skills and be a team player.
An attitude of flexibility and mindfulness about the team approach.
Follow proper procedures as disclosed in Standard Operating Procedures as explained to staff.
Ability to memorize and become knowledgeable of menu items.
Ability to work well with a team, to prioritize, has a sense of urgency and a real concern for guest satisfaction.
Intrinsically motivated takes pride in own work.
Ability to stay calm, organized, and efficient when busy.

Responsibilities

Greets all restaurant patrons immediately upon their arrival.
Inquires as to the number of guests in the party; maintains wait lists and communicates wait time to guests.
Assigns guests to server stations in a fair and equitable manner; takes guests to server’s station, along with the appropriate number of menus and seats guests accordingly.
Controls guest volume level at entrance to restaurant.
Attends to and anticipates guests needs while waiting to be seated.
Answers customer inquires about the menu, restaurant and Bass Pro Shops.
Answers phones; books reservations as requested.
Performs opening and closing side work duties as assigned; assists with pre-bussing and table set up activities.
Acknowledges and thanks guests upon their departure from the restaurant.
Maintains restrooms throughout shift.
Performs all other duties as assigned.