Host (Buellton)

FIRESTONE WALKER INC • Buellton, CA

15d • $17 - $17 • Onsite

About The Position

Firestone Walker is a California beer company founded by two brothers-in-law with the singular purpose of crafting the world's best beers. This role is for a Host in their Buellton location, responsible for creating a welcoming environment for guests and ensuring a smooth dining experience.

Requirements

• High School diploma or higher
• Must be 18 years of age or older
• Must be able to obtain Food Handlers Card within new hire training period
• Must be able to obtain California Responsible Beverage Service certification within new hire training period
• Must be available to work weekends
• Very strong organizational skills.
• Ability to always maintain professionalism even under high volume, stressful times, and situations
• Ability to manage and multitask in a fast-paced environment.
• Ability to give high priority to customer satisfaction

Nice To Haves

• Prior experience in a fast-paced restaurant doing above or similar duties
• Prior customer service experience is preferred

Responsibilities

• Welcome customers into the restaurant and seat them
• Provide customers menus and/or inform them of the QR code scanner
• Answer customer questions as needed on food items, beers, or retail items
• Thank guests and say goodbye as they leave
• Look for ways to improve the guest experience by paying attention to details and anticipating needs
• Always maintain a positive and proactive attitude with guests and coworkers
• Know the menu items, including basic ingredients, preparation, allergies, and sensory descriptions (i.e., sweet, savory, spicy, roasted, etc.)
• Understand the fundamentals of the beers offered and the brewing process
• Report a guest opinions, feedback, or concerns to a manager
• Alert a manager if problems arise or if assistance is needed
• Inform a manager if the host stand becomes overwhelmed or overbooked
• Complete normal and additional cleaning and sanitation as required
• Maintain clean and fully stocked restrooms.
• Restock all items in bathrooms and throughout the facility as needed
• Keep floors swept and free of debris
• Keep host stand clean, organized, and stocked with menus and rollups
• Maintain a working knowledge of all company and taproom policies and procedures
• Wear the correct uniform and maintain neat, clean appearance
• Perform other duties as assigned

Benefits

• Employee discount of 50% off food, beer, and merchandise
• Periodic beer giveaways for employees 21+
• Flexible Savings Account (FSA)
• Paid Sick Leave
• 401(k) retirement plan including company paid profit sharing & 4% safe-harbor matching
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED