Host

Puttery • Miami, FL

1d • Onsite

About The Position

Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that’s equal parts competitive and social. We’re redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.

The Host/Hostess is the first point of contact for guests, setting the tone for a welcoming and engaging experience. This role provides detailed information about the venue, including dining, gaming, and event offerings, while ensuring each guest feels seen, informed, and valued. The Concierge also manages reservations, maintains organization within the system, and communicates details clearly to both guests and venue staff. Beyond the front desk, the Concierge plays a vital role in maintaining the flow of the guest experience—anticipating needs, resolving concerns, and collaborating with all departments to uphold Puttery’s standard of hospitality.

Requirements

• Friendly, professional, and engaging personality with a passion for guest service
• Ability to thrive in a fast-paced, high-energy environment
• Strong organizational, teamwork, and multitasking skills
• Minimum one year of experience in a concierge, guest service, or hospitality role
• Experience with computerized booking and point-of-sale systems
• Excellent verbal and written communication skills
• High school diploma or equivalent required
• Demonstrated ability to communicate effectively and collaborate across all levels of staff

Nice To Haves

• Bilingual abilities a plus
• Familiarity with reservation or event management software preferred

Responsibilities

• Greet and assist guests warmly, offering personalized recommendations and information about the venue
• Create a seamless arrival and departure experience for all guests
• Act as a brand ambassador by promoting food, beverage, and entertainment options
• Manage reservations, waitlists, and guest inquiries through the reservation system and phone line
• Maintain awareness of guest activity throughout the venue and proactively offer assistance
• Communicate clearly and courteously with guests and team members
• Support other team members and perform additional duties as requested by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED