Host, Flower & Wolf (Part-time)

AccorHotel•Calgary, AB

22d•Onsite

About The Position

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Host. The Host plays a key role in delivering exceptional first impressions by providing a warm welcome and seamless seating experience for all guests. This role is responsible for managing reservations, coordinating guest flow within the restaurant, and supporting the Food & Beverage team to ensure a smooth and memorable dining experience.

Requirements

Valid Alberta ProServe certification required
Previous hospitality or service experience is an asset
Previous experience with reservation or point-of-sale (POS) systems is an asset
Excellent communication, organizational, and interpersonal skills
Strong problem-solving abilities and attention to detail
Highly responsible, reliable, and professional
Ability to work well under pressure in a fast-paced environment
Strong team player with the ability to work cohesively with colleagues
Ability to remain calm, courteous, and focused on guest needs at all times
Embrace the company brand promise and luxury in your role and in all your interactions
Foster an inclusive environment where every individual feels valued and respected
Ability to stand and walk for extended periods throughout the shift
Frequent movement between the entrance, dining room, and service areas
Occasional lifting of menus, supplies, and light restaurant items
Ability to maintain composure and efficiency in a fast-paced, high-volume environment
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Responsibilities

Consistently provide professional, friendly, and engaging service to all guests.
Greet guests upon arrival with a warm and personalized approach.
Manage guest seating efficiently while maintaining a balanced flow of service.
Anticipate guest needs and provide accurate wait time estimates when required.
Handle guest inquiries and concerns in a courteous and professional manner.
Utilize and manage the OpenTable reservation system to coordinate bookings and walk-ins.
Maintain an organized reservation book and seating plan throughout service.
Communicate effectively with Servers and Culinary team regarding table status and guest flow.
Monitor dining room activity to optimize seating efficiency and guest satisfaction.
Maintain full knowledge of all menu items, including ingredients, preparation methods, and garnishes.
Maintain awareness of beverage offerings, promotions, and daily features.
Assist service team with expediting food and beverage items as needed.
Maintain cleanliness and organization of the host stand, entrance, and restaurant areas.
Complete opening, closing, and side duties in accordance with established standards.
Follow all outlet policies, procedures, and service standards.
Contribute to an organized, welcoming, and professional dining environment.
Work closely with team to support smooth daily operations.
Communicate clearly and effectively with team members during service.
Foster a positive and professional team environment.
Participate in training sessions and continuous improvement initiatives.
Follow all health, safety, and sanitation policies related to food and beverage operations.
Maintain a safe, clean, and organized work environment.
Adhere to all hotel policies, procedures, and service standards.