Host

Homegrown Hospitality Group•Myrtle Beach, SC

13d•$7 - $15•Onsite

About The Position

Rioz Myrtle Beach is now hiring an Host. The Homegrown Hospitality Group is looking for an Host to positively represent Homegrown Hospitality Group as a first point of contact for Guests. This role is responsible for ensuring Guests are seated in a timely matter, and that all Guest needs are managed with a sense of urgency in a friendly and helpful manner. The Homegrown Hospitality Group consists of 9 different business concepts and over 15 locations located throughout South Carolina in Charleston, Columbia, and Myrtle Beach. Multiple concepts, multiple locations, one big family!

Requirements

Minimum age of 16 years old
Prior experience in restaurant or customer service role
Superior customer service and hospitality skills
Knowledgeable of proper sanitation, food safety, and security procedures
Knowledgeable of Homegrown Hospitality Group’s food and beverage menus and ability to make suggestions to Guests to increase ticket sales
Knowledgeable of current marketing promotions and up-coming events to proactively inform guests
Excellent verbal communication and interpersonal skills in order to serve Guests
Skilled in time management and organization with excellent attention to detail
Ability to take direction and execute team and company objectives
Basic mathematical skills and the ability to handle money accurately
Basic knowledge of Point of Sales systems
Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
Ability to follow specific service time and guidelines while at the same time engaging guests & customizing their experience
Ability to maintain a high degree of pace and intensity for an extended period of time
Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts
Work as a contributing member of a team and communicate with management, kitchen staff, and serving staff to ensure effective customer flow
Maintain positive working relationships with all Team Members and managers
Exceed our guest’s expectations every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
Ability to positively represent Homegrown Hospitality Group as the first point of contact in the restaurant

Nice To Haves

Alcohol Safety Certification, company provided within the first 7 days of training, if not already certified

Responsibilities

Provide warm welcome to incoming guests by opening the door and ensuring timely seating
Accurately communicate waiting times to Guests and maintain timely communication to ensure Guests are kept informed in regard to their seating status
Manage seating waitlist, seat guests in appropriate area to ensure they are comfortable and that a particular server does not have too many tables to ensure quality Guest experience
Notify Guests of specials and promotions and that their server will be with them promptly, and notify server of new Guests
Assist with the assembling of takeout orders and assist in answering telephones when necessary
Assist Servers with running food and bussing table, but does not serve alcohol if under the age of 21 and not certified in Alcohol Safety
Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary
Anticipate and respond to customer concerns and / or complaints and bring any issues to the attention of the manager with a sense of urgency
Thank Guests as the leave and solicit feedback about the quality of service their personal experience; invite Guests to return in the future
Assist Front of House Team Members
Bus and pre-bus tables and deliver food to Guests when necessary, help reset tables
Answer phone, take reservations and takeout orders as required per location
Count and balance drawer at the beginning and end of the shift
Help clean the restaurant at the end of shift to prepare it for next shift or day