Host

Proper Hospitality Careers•Los Angeles, CA

3d•Onsite

About The Position

The Host is responsible for greeting guests, managing reservations and waitlists, coordinating with front-of-house and kitchen teams, and ensuring a positive guest experience. This role requires excellent communication and organizational skills to maintain a smooth and welcoming environment, especially during peak dining hours. The Host plays a crucial role in making guests feel valued from the moment they arrive.

Requirements

High school diploma or equivalent required.
Previous experience in a customer service or hospitality role, particularly in a restaurant, is preferred.
Familiarity with reservation systems, phone etiquette, and customer service standards.
Experience handling guest inquiries, managing waitlists, and working in a high-volume environment is a plus.
Excellent communication and interpersonal skills, with the ability to engage with guests and team members in a friendly and professional manner.
Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
Ability to maintain composure and professionalism during busy dining hours and high-stress situations.
Proficient in handling guest reservations, managing waitlists, and using reservation software or systems.

Responsibilities

Greet guests with a friendly, professional demeanor, ensuring they feel welcomed and valued.
Provide guests with information about the restaurant’s menu, specials, and wait times.
Escort guests to their designated tables, assist with seating arrangements, and ensure they are comfortable.
Establish rapport with guests by remembering their preferences and special requests.
Manage restaurant reservations through phone, email, or reservation system, ensuring accuracy.
Maintain and update the waitlist, notifying guests promptly when their table is ready.
Monitor dining room flow, balancing seating arrangements and ensuring timely seating of guests.
Coordinate with front-of-house and kitchen teams for smooth guest transitions and seating.
Communicate with the server team about guest preferences, special requests, or dietary restrictions.
Answer phone calls and address guest inquiries regarding menu items, wait times, special events, and restaurant policies.
Monitor the dining area to ensure guests are enjoying their experience and proactively address concerns.
Handle guest complaints or issues with professionalism, escalating to management if necessary.
Maintain a calm and composed demeanor during busy or high-pressure periods.
Work closely with server, bartender, and management teams to ensure smooth operations.
Assist in the training of new hosts, sharing best practices.
Provide support during busy times by answering phones, assisting with coat checks, or helping guests with additional requests.