Razzoos Host (44615)

M CROWD RESTAURANT GROUP•Round Rock, TX

4d•Onsite

About The Position

The Host/Hostess is responsible for greeting guests promptly upon arrival and welcoming them to their dining experience with warmth and professionalism. This role includes seating guests, presenting menus, and ensuring each interaction is friendly, timely, and aligned with our hospitality standards.

Requirements

Minimum 17 years of age
Must be authorized to work in the U.S.
Excellent customer service and hospitality skills
Strong communication and interpersonal abilities
Able to communicate clearly and effectively with guests and team members
Ability to manage guest wait lists and provide accurate wait time estimates
Ability to multitask and stay organized and work efficiently in a fast paced environment
Professional, friendly demeanor with guests and team members
Ability to work effectively with servers, bussers, and management to ensure smooth restaurant operations
Basic phone etiquette and customer service skills
Exhibit a polished, professional appearance and provide exceptional hospitality with a consistently positive attitude
Must be a team player and be able to work in fast paced environment
Must be able to stand and walk for extended periods throughout the duration of the shift
Must be able to reach, bend, stoop lift and carry up to 20 lbs.

Nice To Haves

Restaurant experience in hospitality environment preferred, but not required
Valid Food Handlers Certification

Responsibilities

Warmly and graciously greet all guests upon arrival
Maintains a constant focus on opening the front door for all guests entering or exiting the restaurant
When immediate seating is unavailable, record guest names and party sizes accurately
Provide guests with estimated waiting time
Notify guests by calling out their name and party size when tables become available
Answer phone calls professionally, following hospitality standards
Accommodate special seating requests for guests whenever possible
Seat guest based on guest preferences and balancing of customer flow in service stations
Upon seating guests, present menus and inform them of their assigned server’s name.
Ensure tables are properly set, clean, and fully prepared, inspecting for completeness and presentation standards
Relay messages to servers and bussers as needed
Must maintain a clean service area
Conduct scheduled checks of restrooms, landscaping, windows and entryways
Thank guests as they leave and invite them to return