Host

Marcus Corporation • Milwaukee, WI

11d • Onsite

About The Position

The full time MTP Host ensures a premier dining experience by delivering food and beverages with exceptional service, seamlessly combining order-taking, menu presentation, and course delivery in a friendly, courteous, helpful, timely, and professional manner. The Hilton Milwaukee, connected to the newly expanded Baird Center, is the city’s largest hotel and a historic gem that recently completed a $40 million renovation. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.

Requirements

• At least two years of serving experience in an upscale or fine-dining restaurant.
• Must be available to work Fridays and Saturdays.
• Excellent communication and interpersonal skills with the ability to anticipate guest needs.
• Strong knowledge of wine, spirits, and food pairings; ability to confidently describe menu items, vintages, regions, and preparation methods.
• Ability to obtain any government-required license or certificate.
• Able to carry trays up to 35 lbs. and stand, walk, and move in a fast-paced environment for extended periods.
• Basic math skills for handling payments, calculating checks, and understanding portion standards.
• Proficient in English for guest communication, order taking, and completing written documentation.
• Manual dexterity for handling service ware, glassware, plates, trays, and other dining room equipment.

Nice To Haves

• TIPS certification preferred.

Responsibilities

• Greet guests warmly, present menus, and guide them through food and beverage selections with expert knowledge and professionalism.
• Take accurate food and drink orders and enter them efficiently using the POS system.
• Deliver courses in proper order and ensure timely service, maintaining an elevated dining experience throughout each visit.
• Maintain a thorough understanding of the food menu, wine list, specialty cocktails, and daily specials, including preparation methods and ingredient details.
• Prepare and maintain assigned service stations, including stocking linens, utensils, condiments, and service ware.
• Monitor guest satisfaction, respond promptly to requests, and resolve concerns in a courteous and helpful manner.
• Handle cash, credit card transactions, and guest checks with accuracy and adherence to established procedures.
• Perform general cleaning tasks such as polishing silverware, maintaining service areas, and ensuring overall dining room cleanliness to meet health and sanitation standards.
• Follow all State, Federal, and Corporate regulations related to food safety and alcohol service.
• Assist with bar service, private dining functions, or other duties as assigned to support restaurant operations.

Benefits

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment)
• Company-paid life insurance
• Employee assistance program offer
• 401k with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed