Full-Time Host
About The Position
We believe in creating heartfelt, human connections to improve people's lives, especially those who work here. Our founder, Bill Kimpton, established a new boutique hotel standard focused on connection, a purpose we uphold today. Your work here has meaning, as you contribute to improving the lives of coworkers, guests, owners, and communities. Our culture, born from a San Francisco entrepreneurial spirit in 1981, celebrates diversity, creativity, and self-leadership. We welcome and celebrate individuals with diverse backgrounds, talents, experiences, and personalities, believing that people shine when they can be themselves at work. This results in a work environment that is quirky, irreverent, exciting, uncommon, empowering, and exceptional. As a Host, you will provide guests, both on the phone and in person, with professional and gracious information and support. You will receive and coordinate reservations and seating for daily and/or nightly service, all while delivering outstanding service. You will act as an advocate for the restaurant, create personal experiences, and develop relationships with guests to encourage their return.
Requirements
- Able to prioritize multiple tasks in a dynamic environment.
- Able to learn, retain, and present product, menu and allergy information to guests.
- Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
- Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
- Food Handler Certification (if applicable).
- Flexible schedule and are able to work weekends, nights, and holidays when needed.
Nice To Haves
- Previous customer service or hospitality experience is preferred.
Responsibilities
- Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
- Provide fair and consistent seating of guests.
- Accurately handle paperwork, stock and tidy the host stand.
- Receive incoming calls, accurately book reservations for guests.
- Taking room service orders if applicable.
- Check floor and tables for accuracy and cleanliness, assist in bussing tables.
- Help servers by refilling beverages when needed.
- Perform other restaurant and customer service related requests for guests.
- Take on responsibilities outside of this job description at times, as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
