Host (Part-time)

AccorHotel • Long Beach, CA

10h • $25 • Onsite

About The Position

Fairmont Breakers is seeking a part-time Host to join their team. The Host will uphold the Fairmont Breakers values and mission statement, adhere to company policies, and provide professional, friendly, and engaging service. This role involves interacting with arriving and departing guests, answering the phone, taking and confirming restaurant reservations, and using the Open Table system. The Host will communicate with various staff members regarding guest needs, escort guests to tables, and act as a point of contact between guests and leadership. They will also be responsible for tailoring the guest experience, being knowledgeable about menu items and property services, assisting with table maintenance, maintaining restaurant cleanliness, and assisting with inventory. Additionally, the Host will be knowledgeable about the city and hotel history, act as an ambassador for the brand, and maintain regular attendance. Other duties as assigned.

Requirements

• Must have excellent communication skills and be very organized.
• Must have legible penmanship.
• Must have calm and warm manner.
• Must be able to work under pressure and unsupervised.
• Able to work flexible hours, weekends, and holidays.

Responsibilities

• Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities.
• Adhere to company policy and procedures, as stated in the company handbook.
• Consistently offer professional, friendly and engaging service.
• Interact with arriving and departing guests.
• Answer the phone using company standards and etiquette.
• Take, record, and confirm with accuracy restaurant reservations in accordance with the reservation guidelines.
• Use the Open Table system to input bookings and track Guest progress throughout the meal service periods.
• Use clear and concise communication with the assistants, servers, bartenders and the managers regarding the needs of the guests.
• Escort guests to the appropriate table in the dining room.
• Act as point of contact between guests and leadership.
• Engage and interact with guests to create a friendly, attentive, and memorable dining experience.
• Tailor guest experience.
• Be familiar with all menu items and aspects and services of the property.
• Assist in cleaning, clearing and setting tables.
• Maintain cleanliness of the restaurant.
• Be familiar with all food outlets and amenities within the property.
• May assist with inventory and requisition forms.
• Be knowledgeable of general city information as well as hotel history.
• Be an ambassador for the department, the property and the brand.
• Maintain regular and predictable attendance.
• Other duties as assigned.

Benefits

• Hourly rate: USD $25.00 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• Learning programs through our Academies to promote growth and development.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees