Host
The Ameswell Hotel•Mountain View, CA
•Onsite
About The Position
As Host/Hostess, you'll be the first point of contact for our guests — greeting warmly, managing the flow of the dining room, and setting the tone for a memorable Ameswell dining experience.
Requirements
- MUST HAVE Weekend availability
- Regularly required to stand, walk, talk, and hear
- Frequently required to use hands and fingers, handle or feel objects, and reach with hands and arms
- Regularly required to lift and/or move items up to 25 pounds
Nice To Haves
- Previous experience in guest relations or customer service preferred
- Familiarity with Toast or similar restaurant systems a plus
- Strong communication skills and excellent phone etiquette
- Ability to handle high-pressure situations with calm professionalism
Responsibilities
- Greets guests with a warm and friendly welcome
- Seats guests and provides menus
- Assists guests with inquiries or special requests
- Maintains cleanliness and organization of the host station
- Manages waitlists and reservations
- Collaborates with servers and kitchen staff to ensure smooth operations
- Provides excellent customer service throughout the dining experience
- Handles guest complaints or concerns professionally
- Assists with other guest services as needed
Benefits
- Paid Time Off (PTO) including Sick Hours
- 401(k) retirement plan, effective from date of hire
- Hotel and F&B outlet discounts
- Wellness incentives through Class Pass
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
