Host - Violi Oak Brook

DineAmic Hospitality

5d•Onsite

About The Position

Violi, a Greek taverna-style restaurant located at Oakbrook Mall in Oak Brook, IL, is seeking Hosts. This role is crucial for creating exceptional first and last impressions for guests in a fast-paced, high-volume, full-service environment. The Host is the primary point of contact, managing guest flow, reservations, and waitlists while maintaining a welcoming and organized entrance. This position requires strong organization, clear communication, and a commitment to hospitality and teamwork. Successful candidates will be hospitality-driven, composed under pressure, and dedicated to creating a seamless arrival experience. Hosts collaborate with managers and service staff to ensure balanced service flow and provide professional, friendly assistance. They also support guest engagement initiatives, such as introducing the restaurant's rewards program.

Requirements

Previous restaurant host or customer service experience preferred (high-volume experience strongly preferred).
Experience with a guest reservation platform and POS system preferred; Open table and Toast strongly preferred.
Availability to work evenings, weekends, and holidays as business demands.

Responsibilities

Greet every guest promptly with warmth, professionalism, and genuine hospitality.
Manage reservations, waitlists, and walk-in guests using the reservation system.
Accurately quote wait times and manage guest expectations.
Strategically seat guests to balance server sections and maintain optimal service flow.
Communicate effectively with managers and service staff regarding table status, pacing, special requests, and guest needs.
Maintain strong knowledge of restaurant offerings and policies to assist with guest inquiries.
Answer phones professionally and assist guests with reservations, carryout orders, and general inquiries.
Process carryout orders and payments accurately in accordance with company procedures.
Document event and large-party inquiries through the designated inquiry platform.
Maintain cleanliness and organization of the host stand, entrance, and lobby areas.
Monitor the dining room and entry areas to maintain a welcoming, organized, and well-paced environment.
Assist with menu presentation, coat check, and other guest touchpoints as needed.
Support service staff during peak periods to ensure smooth dining room operations.
Encourage guests to join the restaurant’s rewards program and share guest engagement initiatives when appropriate.
Complete opening, running, and closing side work as assigned.
Follow all company policies, sanitation guidelines, and hospitality standards.
Address guest concerns professionally and escalate issues to management when appropriate.
Contribute positively to team morale and support fellow team members during high-volume periods.
Additional duties as needed within the scope of the role.