Host

MOMOFUKU•New York, NY

18d•$20 - $23•Onsite

About The Position

Momofuku Hosts are the first (and last) point of contact, and are expected to be friendly and warm, yet professional and exacting. We are looking for well-presented, engaging individuals who will be excited to provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding Momofuku standards and values.

Requirements

A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
Excellent communication, organizational, and interpersonal skills
Ability to remain calm under pressure and resolve guest conflict
Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
Able to work in a standing/walking position for long periods of time
Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Nice To Haves

2+ years of Host, Lead Host, or Maitre D’ experience in an upscale, high volume restaurant
Ability to navigate the Resy reservation system
Proven experience learning seating charts and escorting guests to their tables
Ability to run host stand with support of leadership, directing other hosts to seat tables and complete other necessary tasks and responsibilities
Ability to train new Hosts in all aspects and responsibilities of the role
A proven track record of dependability and a continuous focus on learning and development

Responsibilities

Greet all guests entering the restaurant and thank all guests leaving the restaurant
Manage reservation system
Ensure reservations are prioritized and seated in a timely manner
Strive to accommodate walk-in guests whenever possible
Clearly and politely communicate with guests when delays and/or waits occur
Maintain an organized floor by quickly and efficiently seating guests according to company standards
Understand and operate the reservation/seating system
Maintain professional and warm guest communications - inside the restaurant or via phone/email
Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
Communicate respectfully and clearly with service team and management
Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
Engage management for any guest issue or complaint
Maintain cleanliness and organization at the host stand and front door area
Adhere to Momofuku's Cleaning and sanitation SOPs
Additional service and/or operational tasks as determined by manager
Adhere to grooming and dress code standards
Assist teammates to anticipate all other Front of House needs