Hirc Rlph Host

Columbus Hospitality Management•Wilmington, OH

4d•Onsite

About The Position

At Ralph’s American Grill, our Hosts are the first and last impression for every guest. The Host plays a key role in creating a welcoming atmosphere while managing the flow of the restaurant to ensure an exceptional dining experience. This position requires strong communication skills, attention to detail, and a commitment to hospitality. The Restaurant Host is responsible for greeting guests, managing reservations and waitlists, and coordinating seating to support efficient restaurant operations. Hosts ensure guests feel welcomed and valued while maintaining Ralph’s hospitality standards.

Requirements

Previous customer service or restaurant experience preferred but not required
Friendly, outgoing personality with strong interpersonal skills
Ability to remain organized and composed in a fast-paced environment
Strong communication and multitasking abilities
Ability to stand and walk for extended periods
Availability to work evenings, weekends, and holidays as needed

Responsibilities

Greet all guests promptly and warmly upon arrival
Manage the waitlist and reservations using the restaurant’s seating system
Escort guests to tables while maintaining an organized seating rotation
Provide menus and communicate daily specials or relevant information
Maintain awareness of table status and coordinate with servers and management to ensure smooth service flow
Answer phones and respond to guest inquiries in a professional and courteous manner
Assist with takeout orders when needed
Maintain cleanliness and organization of the host stand and entrance area
Thank guests as they depart and invite them to return
Support the service team as needed to maintain efficient operations
Follow all company policies, procedures, and safety guidelines