Host, Longleaf Restaurant

Atlanta Botanical Garden Inc•Atlanta, GA

12d•Hybrid

About The Position

The Atlanta Botanical Garden is a world-class cultural destination dedicated to connecting people with plants and nature. The Longleaf Restaurant extends this mission through an exceptional culinary experience rooted in sustainability, freshness, and Southern hospitality.

Requirements

At least one year of experience as a host is required.
Excellent oral communication skills required.
Positive interpersonal skills required.
Basic understanding of allergy and dietary needs and descriptions.
Must be available to work nights, weekends and holidays.
Must be punctual.

Nice To Haves

At least one year of experience using “Open Table” preferred.

Responsibilities

Greeting guests upon entering and ensuring they have a great experience before and after dining.
Taking reservations and managing a wait.
Ensuring positive guest interactions.
Being attentive to guest needs and making them feel welcome, comfortable, important and relaxed.
Having menu description knowledge, general restaurant information and directions knowledge.
Seating guests in Front Server sections and communicating wait times.
Maintaining effective communication between the Host and Server team.
Staying updated on current food menu and hours of operation.
Maintaining proper dining experience, assisting with checked coats or other items.
Using a tray in the dining room for glassware or any item smaller than your hands.
Performing basic cleaning tasks as needed or directed by supervisor.
Filling in for absent staff as needed.
Assisting with special events as needed.
Greeting all guests that enter the restaurant warmly with an appropriate greeting.
Adhering to grooming and appearance standards consistently.
Understanding and communicating events and services available at the Garden.
Preparing tables with silverware and other items that are clean and ready, making sure the items needed for the shift are stocked, and performing all other preparation tasks.
Displaying a refined and approachable demeanor to each guest at all times.
Welcoming guests, opening doors, and seating tables as per our steps of service.
Communicating guest’s arrival and any reservation notes to the intended server, chefs, and management.
Taking reservations, answering phones, and communicating messages to the proper recipients in a timely fashion.
Answering phones and following all phone etiquette procedures with concise and knowledgeable answers.
Assisting in edits during service to the restaurant’s reservation sheet and working closely with the management staff to guarantee precise guest accommodation.
Thanking each guest for dining with us and inviting them back.
Assisting in maintaining a perfectly set dining room at all times, including sweeping, cleaning floor mats, lighting candles, clearing and resetting tables.
Communicating upkeep needed for the restrooms.
Checking & tracking coats, umbrellas, hats, strollers and any other apparel checked by guests.
Utilizing full knowledge of phone system functions.
Assisting with directions to the restaurant or the Atlanta Botanical Garden and its exhibits.
Checking and collecting menus from service areas and reviewing for cleanliness.
Maintaining a proper flow of guests to each server section.
Assisting with upholding the Steps of Service for the entire Host Team.