Host

Fideicomiso de Conservacion•San Juan, PR

1d•Onsite

About The Position

At Para la Naturaleza, a nonprofit environmental organization based in Puerto Rico, we believe that conservation begins with people. We are seeking a passionate and dynamic professional to join our team at Las Cabezas de San Juan Natural Reserve (Fajardo, PR) and help visitors connect with and appreciate Puerto Rico’s natural and cultural heritage. The Host is responsible for providing attention, guidance, and support to visitors at Para la Naturaleza’s Ecological Culture Centers, contributing to an educational, safe, welcoming, and high-quality experience. The Host provides information about the historical, cultural, and natural value of the assigned center, including its exhibitions, collections, resources, and activities, promoting knowledge and appreciation of Puerto Rico’s natural and cultural heritage. The position also supports the daily operation of the center, including assisting visitors and groups, basic collection management, maintaining organized exhibition areas, recording attendance, supporting educational and cultural activities, and coordinating with relevant staff. The Host follows established procedures for visitor, facility, exhibition, and collection safety.

Requirements

Bachelor’s degree or university studies in History, Humanities, Education, Tourism, Environmental Sciences, Ecology, Natural History, or a related field.
Previous experience in customer service, visitor services, museums, cultural centers, galleries, tourism, ecotourism, education, interpretation, or related areas is preferred.
Strong verbal and interpersonal communication skills and the ability to interact effectively with diverse audiences.
Interest in and ability to learn and communicate information related to history, cultural heritage, nature, and conservation.
Ability to welcome, orient, and assist visitors and groups in a courteous, organized, and professional manner.
Ability to learn and communicate information related to the center’s exhibitions, collections, and resources.
Ability to handle objects of various sizes and lift at least 25 pounds.
Ability to work independently and collaboratively as part of a team.
Attention to detail and ability to maintain visitor, exhibition, and operational records.
Basic computer skills and familiarity with office applications and audiovisual equipment.
Strong verbal, reading, and written communication skills in Spanish and English.
Availability to work weekends, holidays, extended hours, and rotating schedules according to operational needs.
Valid driver’s license, when required by the functions and location of the position.
Strong customer service and interpersonal skills.
Ability to communicate clearly and engage respectfully with diverse audiences.
Interest in Puerto Rico’s natural and cultural heritage.
Commitment to providing a welcoming, respectful, inclusive, and professional visitor experience.
Attention to detail, organization, and reliability.
Adaptability and ability to work independently and as part of a team.

Nice To Haves

Previous experience in customer service, visitor services, museums, cultural centers, galleries, tourism, ecotourism, education, interpretation, or related areas.

Responsibilities

Providing attention, guidance, and support to visitors at Para la Naturaleza’s Ecological Culture Centers.
Contributing to an educational, safe, welcoming, and high-quality experience.
Providing information about the historical, cultural, and natural value of the assigned center, including its exhibitions, collections, resources, and activities.
Promoting knowledge and appreciation of Puerto Rico’s natural and cultural heritage.
Supporting the daily operation of the center, including assisting visitors and groups.
Basic collection management.
Maintaining organized exhibition areas.
Recording attendance.
Supporting educational and cultural activities.
Coordinating with relevant staff.
Following established procedures for visitor, facility, exhibition, and collection safety.