Host, Lumiere Brasserie

AccorHotel • Los Angeles, CA

12d • Onsite

About The Position

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner. Greeting and escorting guests to tables in the restaurant. Maintaining a friendly, courteous and efficient operation of the dining room to ensure guest satisfaction and manageable flow of service. The Host is the first and last impression of the restaurant, therefore it is imperative the interactions with all both internal and external guests are positive at all times.

Requirements

• Must have excellent communication skills and be very organized.
• Must have legible penmanship.
• Must have calm and warm manner.
• Successful completion of Host position training program.
• Must pass Food, Beverage and Service Knowledge Quizzes.
• Able to speak English clearly at advanced level.
• Able to read and write English.
• Able to communicate clearly and listen attentively to management, guests, and fellow employees.
• Able to make good decisions where guests and co-workers are concerned.
• Demonstrates good judgment.
• Must provide proof of current eligibility to be employed in the United States of America.

Nice To Haves

• Preferred previous customer service experience.

Responsibilities

• Uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities.
• Adhere to company policy and procedures, as stated in the company handbook.
• Consistently offer professional, friendly and engaging service.
• Interact with arriving and departing guests.
• Answer the phone using proper standards and etiquette.
• Take, record, and confirm with accuracy restaurant reservations in accordance with the reservation guidelines.
• Use clear and concise communication with the assistants, servers, lead servers, and the Managers regarding the needs of the guests.
• Escort guests to the appropriate table in the dining room.
• Act as point of contact between guests and leadership.
• Tailor guest experience when necessary.
• Be familiar with all menu items and aspects and services of the property.
• Assist in cleaning, clearing and setting tables.
• Maintain cleanliness of the restaurant.
• Be familiar with all food outlets and amenities within the property.
• Be knowledgeable of general city information as well as hotel history.
• Be an ambassador for the department, the property and the brand.
• Other duties as assigned.

Benefits

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• Learning programs through our Academies to promote growth and development.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed