Host - Oasis Grill at Centennial Plaza
About The Position
The Host is responsible for providing a welcoming atmosphere for guests, greeting them upon arrival, managing the waitlist, and ensuring efficient seating arrangements. The role requires excellent customer service skills, organization, and communication to ensure a smooth guest experience. The Host is essential in creating a welcoming and smooth dining experience for guests, managing the flow of seating, and maintaining organization at the front of the restaurant. Successful candidates should have excellent customer service skills, a friendly demeanor, and the ability to manage multiple tasks efficiently while staying calm in a busy environment.
Requirements
- Some High School, High School diploma or equivalent (preferred).
- Hospitality or customer service training is a plus.
- Previous experience in customer service or hospitality (preferred).
- Familiarity with reservation and waitlist management systems is a plus.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and time management skills.
- Ability to remain calm and professional under pressure.
- Friendly and approachable with a focus on delivering great customer service.
- Ability to stand for long periods and walk around the dining area.
- Ability to lift and carry up to 15-20 lbs, such as menus or guest coats.
- Ability to work in a busy, sometimes noisy, and high-energy environment.
- May work both indoor and outdoor.
Responsibilities
- Greet guests warmly and promptly as they arrive at the restaurant.
- Seat guests based on availability, party size, and special requests, ensuring a smooth flow of seating arrangements.
- Maintain a friendly and professional demeanor throughout the guest's experience.
- Manage reservations, confirming details with guests and accurately updating reservation systems.
- Maintain the waitlist and communicate estimated wait times to guests clearly and respectfully.
- Notify servers and managers when tables are ready, ensuring quick and efficient seating.
- Provide guests with information about the restaurant, including menu details and wait times.
- Answer phone calls and assist with reservation inquiries or general questions.
- Address guest concerns or complaints promptly and professionally, escalating to management when necessary.
- Maintain an organized and clean host stand, including managing reservation logs and menus.
- Coordinate with the kitchen and server team to manage seating arrangements, especially during busy times.
- Ensure effective communication with servers to ensure guests are promptly attended to after being seated.
- Ensure a positive first impression of the restaurant, offering a friendly and welcoming atmosphere.
- Assist in creating a pleasant and efficient environment for guests throughout their visit.
- Offer guests assistance with coat checks or directions as needed.
- Collaborate with other team members, including servers, kitchen staff, and management, to ensure smooth operations.
- Help other team members during peak periods, including setting up for events or assisting with seating.
- Ensure that the front-of-house area, including the entrance and waiting area, is clean and presentable.
- Keep track of and maintain guest flow, ensuring minimal wait times and a smooth seating processes from the moment they enter the restaurant.
Benefits
- Competitive hourly wage, with potential for tips.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
