Host - 980 Prime

Full House Resorts, Inc • Cripple Creek, CO

20d • Onsite

About The Position

The Host position at 980 Prime is responsible for extending a warm greeting to guests, managing guest flow, handling reservations, assigning tables, and ensuring efficient seating arrangements. This role requires excellent customer service skills, menu knowledge, and the ability to maintain a clean and organized front-of-house area. The Host will collaborate with servers and kitchen staff to ensure a smooth dining experience and address guest inquiries and concerns.

Requirements

• Strong organizational and multitasking abilities to manage high-volume situations efficiently.
• Ability to remain composed and composed under pressure, ensuring excellent service even during busy periods.
• Previous experience in a customer service role, preferably within a restaurant or hospitality setting.
• A positive and friendly demeanor.
• Flexibility in terms of working evenings, weekends, and holidays, adhering to the restaurant's schedule.
• High school diploma or equivalent.
• One (1) or more years in a customer service role, preferably within a restaurant or hospitality setting.
• Exceptional interpersonal and communication skills to interact effectively with both guests and fellow team members.
• Familiarity with restaurant operations and reservation systems is advantageous.
• Constant brisk walking, climbing stairs, crouching, stooping, bending, stretching, reaching, pushing, kneeling, squatting, and standing for an entire work shift with standard breaks.
• Lifting trays containing beverages and food and lifting up to 30 pounds to stack, store, or move bar, kitchen, restaurant, or general office supplies and equipment.
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Wears and maintains all uniforms properly, including nametag. Must wear a gaming license if in possession of one.

Nice To Haves

• Preferred two (2) or more years of recent and related experience performing as a host/hostess, preferably within a hospitality, restaurant or gaming environment.
• Successful completion of Bloodborne Pathogens and hazardous material training is preferred.

Responsibilities

• Extend a warm greeting to restaurant guests upon their arrival, accompanied by a genuine smile and a positive attitude.
• Manage the guest flow by handling reservations, assigning tables, and ensuring efficient seating arrangements.
• Calculate and provide accurate wait times, and keep guests informed about their table status.
• Escort guests to their designated tables, present menus, and assist with seating preferences, accommodating special seating requests when feasible.
• Maintain the cleanliness and organization of the FOH area, including the host station and waiting area.
• Foster communication with both servers and kitchen staff to ensure a smooth, coordinated, and equitable seating process, preventing servers from becoming overwhelmed or underseated.
• Engage with guests, anticipate their needs, and respond promptly to inquiries or concerns.
• Be well-versed in the menu, daily specials, and restaurant promotions to provide accurate information to guests.
• Address guest complaints or issues professionally or escalate them to the manager when necessary.
• Assist in managing reservations and overseeing the waitlist.
• Collaborate closely with the restaurant team to deliver exceptional customer service and satisfaction.
• Monitor and optimize table turnover for smooth and efficient service.
• Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.
• Uphold rigorous standards of cleanliness and hygiene throughout the restaurant.
• Perform all duties in compliance with safety standards, health standards, the Colorado Limited Gaming Act, and internal policies and procedures. Complies with established security policies and procedures.
• Completes sidework, balances drawer at shift end, and assists bussing tables as needed.
• Maintains alertness for the performance of duties and a general awareness of restaurant operations at all times. Keeps the supervisor informed of any concerns.
• Perform other duties, including special projects, as needed and directed.

Benefits

• medical
• dental
• vision
• life
• disability
• FSA
• 401k retirement plan which includes a matching contribution after one (1) year of service
• generous paid time off program
• free transportation from Colorado Springs, Woodland Park and Pueblo
• free local gym membership
• tuition reimbursement
• fabulous resort perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED