Host

Garden of the Gods Resort and Club•Colorado Springs, CO

1d•Onsite

About The Position

The Host is responsible for greeting and seating guests in the Dining Room in a prompt and courteous manner, while providing support to the restaurant to ensure a quality guest experience. This role involves maintaining work schedules, completing training, accurately inputting reservation information, and managing guest needs. The Host must provide excellent customer service, maintain a clean work area, and be knowledgeable about the resort's offerings.

Requirements

Customer Service skills
Resolving conflict skills
Teamwork skills
Thoroughness skills
Professionalism skills
Prior restaurant or hotel experience preferred.
Basic food handler certification
Alcohol service certification (may be provided by organization upon acceptance of position).
Valid Driver's License
Food Handler Certification
Alcohol Server/Seller Certification
Ability to work flexible schedule including required shifts on weekends, holidays and as business requires.

Nice To Haves

CPR Certification
Food Protection Manager Certification

Responsibilities

Greet and seat guests in the Dining Room in a prompt and courteous manner.
Provide support to the restaurant to ensure a quality guest experience.
Maintain work schedule as assigned and communicate any necessary scheduling requirements to management in advance.
Complete required and suggested training to achieve maximum knowledge.
Input all reservation information thoroughly, including first and last name and telephone number.
Tag all reservations appropriately as member, hotel guest, or public guest.
Review upcoming reservations for any special notes or needs, including large parties where tables will need to be combined.
Provide eye contact at 10 feet and greet and welcome all guests to the restaurant as soon as they walk within 5 feet with a warm and friendly greeting.
Ascertain the member/guests' dining needs by asking questions and listening to guests.
Ask questions to inquire about special occasions, dietary restrictions, and allergies.
Acknowledge any special occasions.
Seat guests using established standards and manage open tables, keeping all information up to date.
Print and deliver every reservation slip to the assigned server.
Monitor restaurant activity to determine seating and dining flow.
Monitor open dining sections for empty and cleaned tables.
Quote appropriate wait times, adding guests to the waitlist and seating them as soon as possible.
Answer the telephone with an appropriate greeting, capturing all information accurately, including food orders when necessary.
Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
Maintain a clean and orderly area.
Disinfect all menus that have been presented to guests.
Complete opening and closing side work.
Be prepared to speak about the offering of the entire Resort and Spa, including services offered and hours of operation.
Assist others with side work, including but not limited to cleaning, stocking, and folding silverware.
Deliver "I Am Proud" service standards and department-specific signature touch points.
Establish cross-departmental channels of communication among teammates that are consistent and complete.
Complete additional training as needed.
Perform deep cleaning and organizing as assigned.
Assist with the functions of other positions within the restaurant and across the resort as needed.
Maintain proper functioning and cleaning of equipment used in the dining room.
Alert management of any issue that has occurred with reservations.
Understand functions of departments across resort property.
Articulate the location of departments and services when required.
Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
Provide extraordinary service that is "Enriching by Nature."
Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
Be empowered to make things go right if they go wrong.
Give the guest/member a fond farewell.
Address feedback by utilizing the LEARN Model.
Demonstrate a professional appearance and be attentive to what matters most.
Comply with company policies and procedures.
Observe and adhere to safety guidelines.
Perform other duties as assigned.
Interface positively with other departments, offering assistance when needed.
Display care in the use of equipment and maintain an organized and professional work environment.