Host Mattisons City Grille

Paradies Lagardère•Sarasota, FL

13h•Onsite

About The Position

The Host position at Mattison's City Grille is a customer-facing role focused on providing a memorable guest experience. The ideal candidate will have a passion for service, a positive attitude, and the ability to manage the flow of guests efficiently. This role requires excellent communication and organizational skills, the ability to work in a fast-paced environment, and a commitment to maintaining high standards of service and presentation.

Requirements

Must have a passion for the guest!
Must say “Yes”, “Please”, and “Thank You”!
Must smile often!
High School diploma or GED.
Ability to take direction and collaborate in a team environment.
Ability to work in a high energy and demanding environment.
Effective communication skills and the ability to work independently as well as with other team members.
Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.
Ability to work various shifts in a 7/365 team-oriented environment.
Excellent customer service skills and an ability to communicate effectively, in English.
Strong self-motivation, leadership, and organizational skills.
Positive interpersonal skills.
Self-starter able to prioritize and handle various tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Proficiency required in reading, writing, and mathematics, in English.
Ability to lift a minimum of 25 lbs.
Perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
Standing for long periods of time and the ability to work in an environment with varying temperatures.

Nice To Haves

Food and Beverage experience in a full service setting is preferred but not required.

Responsibilities

Exceed First Class Service standards and behavior with guests, business partners, and peers.
Create a lasting first and last impression by engaging with guests in a friendly, welcoming, and professional manner.
Provide accurate wait time estimates and monitor waiting lists.
Use knowledge of the menu to answer guest questions.
Coordinate with Front of House staff regarding available seating.
Seat guests, ensuring proper server rotation is maintained.
Process to-go orders quickly and efficiently in the point-of-sale system, handling cash, credit, and debit transactions accurately.
Maintain store appearance with respect to merchandising and maintenance standards.
Follow safety and sanitation guidelines and comply with all applicable laws.
Respond appropriately to customer concerns.
Ensure a clean, sanitized, and well-stocked host stand.
Assist servers and food runners, as needed, including maneuvering heavy trays of food.
Take direction and collaborate in a team environment.
Perform other duties as assigned.