Host - Garden Room - Fine Dining

Pier Sixty Six • Fort Lauderdale, FL

3d • Onsite

About The Position

Pier Sixty-Six Resort is seeking a friendly and outgoing Host for its new fine dining signature restaurant, the Garden Room. As the first point of contact for guests, the Host will provide a warm welcome and ensure a positive dining experience. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The Host will report to the outlet General Manager and support the restaurant's high-volume operations with a focus on personalized service and guest engagement.

Requirements

• Ability to stand and walk for extended periods throughout the work shift.
• Ability to frequently walk throughout the restaurant, including the host stand, dining areas, service areas, and other operational areas.
• Ability to bend, stoop, reach, and occasionally kneel as needed to perform job duties.
• Ability to carry and move menus, guest materials, seating charts, supplies, and other items weighing up to 25 pounds.
• Ability to safely navigate crowded dining areas and maintain awareness of guests, team members, furniture, and service equipment.
• Ability to use a computer, tablet, telephone, reservation system, and other standard front-of-house equipment.
• Ability to perform repetitive hand and wrist movements associated with writing, computer use, handling menus, and operating reservation systems.
• Ability to maintain visual and auditory attention to monitor guest arrivals, reservations, seating availability, and communications from team members.
• Ability to communicate effectively with guests and team members in person and by telephone.
• Ability to work in a fast-paced restaurant environment and remain on their feet during periods of high guest volume.
• Ability to work varying shifts, including evenings, weekends, and holidays, as required by business needs.
• Energetic, enthusiastic, and motivated individual
• Must be able to speak, comprehend, read, and write English
• Must have effective communication skills
• Ability to implement and uphold service standards
• Ability to prioritize and organize work assignments
• Ability to interact with all associates and guests of the resort
• Ability to work well in stressful, high-pressure situations
• Must be able to stand or walk for extended periods of time

Nice To Haves

• High School Diploma or GED recommended
• Some College experience or Degree recommended
• Bilingual language preferred
• Previous hostess experience in a professional setting is preferred

Responsibilities

• Greet guests with a friendly and welcoming demeanor upon arrival
• Escort guests to their tables and provide menus
• Assist in seating Members and guests according to seating chart or guest preferences
• Manage waitlist during peak hours and provide accurate wait time estimates
• Answer phone calls and take reservations or provide information as needed
• Maintain cleanliness and organization of the host/host station and dining area
• Handle guest inquiries, complaints, or special requests with professionalism and efficiency
• Adhere to departmental policies and procedures
• Effectively communicate with peers, management, line, and front-of-the-house employees
• Practice effective listening: (seek to understand)
• Perform related duties as required
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Adhere to proper grooming, dress and uniform standards as set forth by Resort policy
• Be courteous to all guests and coworkers
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
• Maintain complete knowledge of all outlet offerings and resort information.

Benefits

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED