Host

Myers + Chang•Boston, MA

57d•Onsite

About The Position

Myers + Chang is seeking a Host to be the first smile our guests see, embodying the friendliest place in town. As a key part of the guest experience from arrival to departure, the Host sets the tone for exceptional service. This role is part of a team, so Hosts may also assist with tasks like delivering food or drinks, refilling waters, restocking supplies, and more. This position allows for professional development, with opportunities to learn about other restaurant positions including serving, bartending, and leadership roles.

Requirements

Hospitality driven
Ability to think outside the box, as needed, to ensure a balanced and efficient floor using sound judgment
Open to feedback and committed to continuous improvement
Excellent attendance, reliability, communication, attention to detail and interpersonal skills
Effective time management and delegation skills
Knowledgeable of ingredients and restaurant systems (including health and safety guidelines) and able to maintain the restaurant's strict allergen protocols
Ability to maintain grooming and uniform standards
Ability to stand for long periods, walk, push, pull, reach, and lift < 25 lbs.
Must have scheduling availability to work in the daytime, evenings and weekends.
At least a 6 month commitment

Responsibilities

Provide exceptional hospitality
Lead the restaurant entrance to ensure a prompt, friendly greeting and farewell to each guest
Answer and manage incoming calls to assist guests with any orders, inquiries, reservations or concerns
Maintain real-time updates in our online reservation system, Resy, including managing empty tables, turning them over, and promptly notifying servers of new guests.
Oversee the waitlist during peak times, seating guests based on upcoming reservations, volume, availability, and party needs.
Be knowledgeable about food and beverage offerings—including new and seasonal releases—to make informed, enthusiastic recommendations and to answer questions.
Process orders through the Toast POS with accuracy, including taking and entering phone orders, processing credit card transactions, and handling cash transactions.
Organize and pass off all take-out and delivery orders, including Doordash
Replenish items as needed during the shift to ensure a clean, organized, and well-stocked restaurant.
Maintain a clean, and organized host stand and surrounding guest areas.
Communicate effectively with the FOH and BOH teams to ensure a smooth guest flow and service experience.
Assist with setting up and breaking down any special promotions, events, or holiday items
Participate in the welcoming and training of new team members
Adhere to all safety, sanitation, and cleanliness guidelines and company policies.
Perform other duties as assigned to support operations and elevate the guest experience