Host - Red Orchid

Mystic Lake Casino Hotel•Prior Lake, MN

4d•Onsite

About The Position

Join the team at Red Orchid, Mystic Lake Casino's exciting new restaurant concept, where exceptional hospitality starts with you! As a Host, you'll be the face of the restaurant, creating a welcoming atmosphere while coordinating guest seating, reservations, and waitlists to ensure every visit is seamless and memorable.

Requirements

Demonstrated ability to deliver exceptional guest service and create positive first impressions.
Restaurant, hospitality, hotel, retail, or guest service experience preferred.
Strong interpersonal, communication, and relationship-building skills.
Ability to remain professional, courteous, and composed in a fast-paced environment.
Strong organizational skills with the ability to manage multiple priorities, reservations, waitlists, and guest requests simultaneously.
Knowledge of restaurant operations, dining room flow, and seating management practices preferred.
Ability to anticipate guest needs and proactively resolve concerns.
Basic computer skills and the ability to learn reservation, waitlist, point-of-sale, and other hospitality-related systems.
Experience using reservation, waitlist, or guest management systems preferred.
Ability to work effectively as part of a team and collaborate with all restaurant team members.
Must be dependable, punctual, and maintain a professional appearance and demeanor.
Ability to stand and walk for extended periods and occasionally lift or carry up to XX pounds.
Must be available to work a flexible schedule, including evenings, weekends, holidays, and special events.
Ability to obtain and maintain all required gaming, food safety, and/or regulatory licenses and certifications, as applicable.
Ability to work nights and weekends.

Responsibilities

Greets and welcomes guests with a warm, professional, and engaging demeanor, creating a positive first impression and serving as an ambassador of the restaurant experience.
Manages reservations, waitlists, and guest seating while maintaining accurate wait times and efficient dining room flow. Communicates proactively with guests throughout the seating process.
Escorts guests to tables and accommodates seating preferences, accessibility needs, special occasions, and special requests whenever possible.
Coordinates seating assignments to balance service areas, maximize operational efficiency, and support an exceptional guest experience.
Provides guests with information regarding menu offerings, promotions, restaurant amenities, special events, and take-out services.
Communicates guest preferences, allergies, celebrations, and special requests to service team members to ensure seamless execution.
Maintains a clean, organized, and guest-ready host stand, entrance, waiting area, and take-out pickup station.
Anticipates guest needs and takes proactive action to exceed expectations and create memorable experiences.
Supports guest recovery efforts by responding professionally to concerns and escalating issues appropriately.
Maintains a strong understanding of restaurant operations and collaborates effectively with team members to ensure smooth and efficient service.