Host, REIGN (Full-Time)

AccorHotel • Toronto, ON

17h • Onsite

About The Position

As a Host at REIGN, you will be the first point of contact for our guests, embodying the high service standards of the Fairmont Royal York. Your role is crucial in creating a welcoming atmosphere and ensuring a seamless dining experience. Key responsibilities include:
To report to duty punctually, in order to maintain the integrity of co-workers and guests
To consistently offer personal and friendly service
To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
To ensure that the host stand is kept neat and clean at all times
To have a complete understanding of your daily duties (seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, checking mail, filing log book entries etc.)
To efficiently track all covers in the dining room per station and have general knowledge of the union agreement
To help guests meet their colleagues by properly using the waiting list form
To attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
To actively participate in the health and safety procedures as a way to reduce workplace related accidents
To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
To carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisor
To feel comfortable with voicing opinions, suggestions and comments on improving the operation of the Restaurant and ways to improve the guests experience
To maintain teamwork and good work ethics with all guest (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
To complete all duties assigned to you before leaving for the day
To communicate effectively with the servers regarding reservations, last minute changes, larger parties and special requests
To offer guests coat check when necessary and retrieve guest coats when departing
To inform guests of departmental promotions

Requirements

• Previous work experience in a restaurant/food and beverage setting
• Excellent interpersonal skills and a team player attitude
• Multi tasked when dealing with high volume of guest requests
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Responsibilities

• Report to duty punctually, in order to maintain the integrity of co-workers and guests
• Consistently offer personal and friendly service
• Have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
• Ensure that the host stand is kept neat and clean at all times
• Have a complete understanding of your daily duties (seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, checking mail, filing log book entries etc.)
• Efficiently track all covers in the dining room per station and have general knowledge of the union agreement
• Help guests meet their colleagues by properly using the waiting list form
• Attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
• Actively participate in the health and safety procedures as a way to reduce workplace related accidents
• Have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
• Carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisor
• Feel comfortable with voicing opinions, suggestions and comments on improving the operation of the Restaurant and ways to improve the guests experience
• Maintain teamwork and good work ethics with all guest (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
• Complete all duties assigned to you before leaving for the day
• Communicate effectively with the servers regarding reservations, last minute changes, larger parties and special requests
• Offer guests coat check when necessary and retrieve guest coats when departing
• Inform guests of departmental promotions

Benefits

• Fixed Rate of Pay: $27.93 per hour. The rate of pay for this role is reviewed annually on April 1 of each year.
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed