Host

USHG•Detroit, MI

42d•Onsite

About The Position

The Host is a vital member of the Service team as the first impression and point of contact with every guest and visitor at the restaurant. The Host must exude warmth and hospitality and is a partner to the Maître D’ in plotting, planning, and updating the dining room to efficiently coordinate seatings throughout each service. Hosts may also support our dining room service by setting tables, clearing tables, pouring water, running food, working with servers and expediters, resetting the dining room, polishing glassware and various tasks that support service at the restaurant.

Requirements

Experience in a guest facing role in a restaurant preferred, but not necessary
Availability for lunch shifts
Ability to walk or stand for long periods of time
Ability to balance & carry multiple plates, glass racks and or/glasses, and lift objects up to 30 lbs.
English fluency and additional languages preferred, but not required

Responsibilities

Consistently support a culture of Enlightened Hospitality
Create a welcoming and hospitable environment for guests whether in person or over the phone
Partner with Maître D’ to quote accurate wait times while “finding the yes” for all guests
Properly answer guest inquiries with regards to restaurant hours of operation and basic operational information, menus, and reservations
Possess an understanding of proper steps of service and engage in table maintenance and resetting with efficiency, speed and grace
Stay informed and knowledgeable of all menu items and proper mise to accompany each dish
Maintain the high standards of cleanliness and proper appearance throughout all areas of the restaurant.
Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly
Assists with Coat Check duties as needed
Work with efficiency and a sense of urgency while remaining composed
Demonstrates a passion for guest experience and an eagerness to learn and grow

Benefits

Competitive pay
Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
Generous paid time off to support life outside of work
A matched 401(k) plan to help you grow long-term savings
Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
Pre-tax commuter benefits for transit and parking
Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality