Host, The Merchant Room

Four Seasons Hotels and Resorts • Naples, FL

1d • Onsite

About The Position

The Host position at The Merchant Room, a Four Seasons Resort, involves greeting and seating guests, managing reservations, and responding to inquiries efficiently and professionally to ensure maximum customer satisfaction while adhering to Four Seasons' policies. This role is crucial in creating a welcoming and seamless dining experience for guests.

Requirements

• High school education or equivalent experience
• Average reading, writing, and oral proficiency in the English language.
• US work authorization is required.

Nice To Haves

• Minimum six to twelve months of restaurant, food and beverage, or related work experience is preferred

Responsibilities

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.
• Complete special projects (menu changes, signage, etc) as instructed.
• Ensure proper table set-up and make minor adjustments as needed.

Benefits

• Lucrative salary!
• Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED