Host

Blue Plate Restaurant Company•St. Paul, MN

18h•Onsite

About The Position

The Host/Hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the Host/Hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the Host/Hostess. The Host/Hostess is a personal representation of the service and overall hospitality of the staff of the restaurant. While guests are waiting to be seated or waiting for takeout orders to be ready, it is the job of the Host/Hostess to ensure that the guests are made comfortable and kept informed of the status of their orders or wait times. The Host/Hostess may offer drinks and/or finger food to the guests who have to wait. As guests arrive, the Host/Hostess assesses the dining room and, if an accommodating table is available, escorts the guests to the dining room. In some restaurants, Host/Hostesses are also responsible for taking initial drink orders. Depending on individual restaurant policy, Host/Hostesses either fill the drink order or give the information to the responsible food server. Upon returning to the station, Host/Hostesses also make any necessary changes to the dining room occupancy chart.

Requirements

Outstanding interpersonal communications skills.
Ability to work very well in a fast-paced team-oriented environment.
Exceptional ability to engage with customers and consistently project a professional and incident-free dining experience for our guests.
Ability to demonstrate and maintain passion for the Company’s business objectives.
Strong organizational and multitasking skills.
Be prepared to answer all sorts of questions about our food, beer, wine, cocktails AND our company!
Continue to learn – ask questions.
Monitor the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests.
Monitor the guest waiting list, and ensure that the needs of the guests are met while they are waiting.
Reasoning Ability: Ability to deal with a variety of variables. Able to interpret various instructions.
Mathematics Ability: Ability to perform basic mathematical functions.
Language Ability: Ability to read a variety of books, magazines and instruction manuals. Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation and variation in word order, using present, perfect, and future tenses. Ability to speak, read and write fluent English.

Nice To Haves

Be yourself; no script to follow.
Customize guests’ experiences.
Pay attention to the little things.
Read your guest and anticipate their needs.
Have a positive attitude and smile!
Be genuine. Show your personality.
Your guests should know your name – because you introduced yourself.
Build your own little business.
Keep the guests coming back for more.
Having complete awareness of the atmosphere.
Talk to your guests. Build relationships.

Responsibilities

Greet arriving guests, welcome them into the establishment and seat them.
Ensure guests are made comfortable and kept informed of the status of their orders or wait times while waiting.
Offer drinks and/or finger food to guests who have to wait.
Assess the dining room and escort guests to an available table.
Take initial drink orders (depending on restaurant policy).
Fill drink orders or give information to the responsible food server (depending on restaurant policy).
Make necessary changes to the dining room occupancy chart.
Answer the telephone and book reservations.
Move tables together to accommodate large parties.
Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
Support the Mission of the Blue Plate Restaurant Company by being sufficiently engaged in the business and by treating every coworker, contact and customer with respect and dignity, and without discrimination of any kind.
Perform all other duties as assigned.