Host

Distinguished Vineyards

35d•$18 - $20•Onsite

About The Position

We have an exciting opportunity for a part-time host to join the MacRostie Winery hospitality team! Reporting to the Director of Hospitality and Events, this role is responsible for being engaged to maximize seating and provide world class hospitality and service. Responsibilities include managing the front desk and all associated duties, including but not limited to: greeting, seating, breaks, restocking, etc. This role is based in Healdsburg, CA and is a part-time, non-exempt position, working 20hr./week, Saturdays & Sundays.

Requirements

At least two years of hospitality experience, preferably in a high volume setting
Minimum High School Diploma or education or experience equivalent
Knowledge about Sonoma County and local landmarks, wineries and restaurants
Organized
Data Entry and collection
Proficient computer competency that includes data entry, mastery of seating software (preferably Tock) and POS systems
Great customer service and polished communication skills
Must be able to provide U.S. Work Authorization without current or future sponsorship.

Nice To Haves

Some tasting room experience or wine education preferred

Responsibilities

Assign seating and arrange floor
Oversee all functions of Front Desk
Assigning tasks to Front Desk Employees
Responsible for Estate House pickups
Maintain a clean environment both in the front of the house as well as back of the house
Daily inventory of wines used on site as samples
Responsible for training all new support employees
Verify daily tasting appointments via phone call to guest; responsible for Front Desk phone during business hours
Communicate MacRostie hospitality standards to guests
Serve as a Subject Matter Expert on the history of the brand rand and physical property
Guest remediation as necessary
Responsible for collecting and recording guest data, both new and existing
Processing and upselling orders through POS as needed
Consistently demonstrate and role model our values and behaviors
Understand and add value to our achievement based culture
Contribute to team culture and engagement plans