Host | Part-Time | The Baylor Club

Oak View Group•Waco, TX

6d•Onsite

About The Position

The Host is responsible for creating an exceptional first impression for guests visiting the venue's premium hospitality spaces, restaurants, clubs, suites, and special event areas. This position warmly welcomes guests, manages seating, coordinates reservations, and works closely with servers and management to ensure an outstanding dining experience before, during, and after events. The ideal candidate is friendly, organized, and thrives in a fast-paced, event-driven environment while delivering exceptional hospitality and customer service. This role supports a variety of sporting events, concerts, conventions, banquets, private functions, and other live entertainment events, requiring flexibility and professionalism throughout every shift.

Requirements

High School Diploma or G.E.D. preferred.
Previous experience as a Host, Receptionist, or in a customer-facing hospitality role is preferred.
Previous experience in a restaurant, hotel, convention center, arena, stadium, performing arts venue, country club, or other hospitality environment is preferred.
Outstanding customer service skills with a genuine passion for hospitality.
Excellent verbal communication and interpersonal skills.
Professional appearance and ability to represent the organization in a positive manner.
Ability to remain calm, friendly, and organized in a fast-paced, high-volume, event-driven environment.
Strong organizational skills with excellent attention to detail.
Ability to multitask while maintaining accuracy and professionalism.
Ability to work collaboratively as part of a team while also working independently with minimal supervision.
Flexible schedule with the ability to work evenings, weekends, holidays, and extended hours based on event schedules.
Ability to stand and walk for extended periods throughout a shift.
Ability to occasionally lift and carry heavy objects.
Must obtain and maintain all required food handler, alcohol service, and other certifications required by federal, state, or local regulations.
Ability to communicate effectively with guests, coworkers, volunteers, supervisors, and management while fostering a positive, respectful, and team-oriented work environment.

Responsibilities

Welcome guests with a warm, professional, and engaging attitude while creating a positive first impression.
Greet guests upon arrival, verify reservations when applicable, and efficiently manage seating assignments.
Escort guests to their tables while providing information about venue amenities, menus, and event offerings.
Maintain accurate waitlists and communicate estimated wait times in a courteous and professional manner.
Coordinate seating flow with servers, bartenders, supervisors, and culinary staff to maximize efficiency and guest satisfaction.
Monitor dining room capacity and table availability to ensure smooth guest flow throughout service.
Assist with table resets and maintain a clean, organized, and welcoming entrance and host station.
Answer guest questions regarding menus, dining options, premium hospitality spaces, and venue amenities.
Assist with food and beverage service support when needed, including running food, clearing tables, or supporting other front-of-house team members.
Resolve guest concerns professionally or escalate issues to management when appropriate.
Ensure restaurants, clubs, suites, or hospitality spaces are fully prepared prior to guest arrival and event start times.
Maintain cleanliness of menus, podiums, waiting areas, and other guest-facing spaces throughout each event.
Work collaboratively with food and beverage team members to provide exceptional hospitality during all venue events.
Follow all company policies, sanitation standards, food safety procedures, and responsible alcohol service guidelines.
Perform other duties as assigned by management.