Host - Soho House Nashville

Soho House & Co.•Nashville, TN

11h•Onsite

About The Position

At Soho House, a Host is one of the first points of contact for members, guests, and staff before they are seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host has acute organizational and people skills which are often infectious and promote a positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members, and staff via friendliness, professionalism, and organizational efficiency. A successful Host may be responsible for training other reception team members on processes and service standards set at Soho House. As an experienced Host, you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service, and tables are ready for the reservation’s arrival.

Requirements

Minimum of 3+ years’ experience in a similar role.
Must have OpenTable and MICROS experience
Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
Strong communication skills and ability to understand and follow written and verbal instructions
Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Responsibilities

Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation, and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
Punctuating all calls and interactions with friendliness, accuracy, and discretion
Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
Build relationships with members and guests and communicate any red flags and positive feedback to management to assess
Influence a fun and positive atmosphere by being approachable and professional
Performs other duties as assigned by supervisor/manager