Host - The Butchers Club

Salamander Palm Beach Employer LLC•Palm Beach Gardens, FL

1d•Onsite

About The Position

The Host is responsible for maintaining the quality standards for the dining room through the immediate supervision of the service staff. This role involves ensuring the dining room is prepared, managing guest interactions, assisting staff, and handling reservations and special requests.

Requirements

High school diploma or equivalent
6 months of food and beverage experience
Hosting experience required
Ability to read all menus and promotions.
Ability to take and record reservations.
Ability to read (and design) seating chart.
Ability to communicate and work well with fellow employees.
Excellent verbal communication skills.
Ability to apply commonsense understanding to carry out detailed written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to communicate and work well with fellow employees and other departments.
Maintain a presentable appearance, behavior and manner at all times.
Ability to manage multiple tasks effectively.
Must operate NCR terminal and dining service equipment.

Responsibilities

Ensure dining room is in order prior to opening.
Conduct pre-meal meeting in the absence of manager.
Supervise all opening and/or closing duties, i.e., side work, floor vacuumed, all tables set for present meal or next shift, cleaning assignments, and other opening and/or closing duties as assigned to host/hostess by management.
Greet and seat guests.
Attend to all guest complaints and problems; report to management.
Make entries into log book and fill out all necessary reports.
Continually check with guests and service staff to ensure everything is to the guest’s satisfaction.
Assist in the training of staff.
Assist dining room staff when necessary.
Thank all guests upon departure with inquiry as to how they enjoyed their dining experience.
Accept and plot reservations for members; get membership number on all reservations.
Expedite all special requests within established parameters.
Issue guest checks in accordance with control procedures.
Program specials into pre-check system; communicate with Chef and line personnel.
Responsible for floor diagrams, reservation book and hotel information.
Initiate supply requisitions with management approval.
Perform other duties as assigned by management.
Must operate NCR terminal and dining service equipment.
Must be able to work a flexible schedule including day/night shifts, weekends and holidays.